IT Operations Delivery Lead: AIOps & Transitions

Tata Consultancy Services Limited; Jakarta Pusat; On-site; IDR 260,000,000 - 380,000,000; Full time

Job summary

Tata Consultancy Services Limited in Indonesia seeks a senior IT operations leader to own end-to-end service delivery for a major client. You will run the six-phase Transition-In, enforce SLA/KPI governance, and coordinate a multi-vendor team across monitoring, Unix/Linux, Windows/VMware, Kubernetes, Cloud, and DC support.

From Day 1 you will define AIOps targets, noise reduction, and automated remediation KPIs, while ensuring UU PDP compliance and governance.

Qualifications

• IT services transition management.
• AIOps governance: defining event correlation rules, noise reduction targets, and automated remediation KPIs.
• Multi-vendor relationship management with IT Ops, network providers, and client L3 teams.
• P&L accountability for managed services contracts; governance (MoM, service reviews).
• Indonesian regulatory compliance: UU PDP, data residency obligations, government reporting requirements.

Responsibilities

• Lead end-to-end IT operations service delivery for the client across monitoring, Unix/Linux, Windows/VMware, Kubernetes, Cloud, EUC, DC Support.
• Own SLA/KPI governance: enforce detection/diagnosis/resolution targets and produce monthly/quarterly reports.
• Drive 6-phase Transition-In execution with cross-workstream coordination over six months.
• Govern AIOps adoption: set noise-reduction targets, automated remediation, and monthly reviews.
• Manage multi-vendor ecosystem; chair weekly ops syncs and Change Advisory Board.
• Ensure UU PDP compliance, Transition-Out plan readiness, and commercial governance.

Skills

IT operations management

AIOps governance

Multi-vendor relationship management

P&L accountability

Regulatory compliance (UU PDP)

Tools

Zabbix

Prometheus

ELK

Symphony Summit

Job description

Tata Consultancy Services Limited in Indonesia seeks a senior IT operations leader to own end-to-end service delivery for a major client. You will run the six-phase Transition-In, enforce SLA/KPI governance, and coordinate a multi-vendor team across monitoring, Unix/Linux, Windows/VMware, Kubernetes, Cloud, and DC support.

From Day 1 you will define AIOps targets, noise reduction, and automated remediation KPIs, while ensuring UU PDP compliance and governance.