IT Infrastructure Support

PT Map Zona Adiperkasa; Jakarta Pusat; On-site; IDR 133,920,000 - 267,840,000; Full time

Job summary

PT Map Zona Adiperkasa invites an IT Infrastructure Support professional to maintain network and store IT systems across Indonesia. You will provide day-to-day support for stores, troubleshoot connectivity, printers, POS, and other IT equipment, and ensure reliable operations.

The role requires a bachelor's in IT/CS, 1–2 years in IT infrastructure, strong networking knowledge, and willingness to travel to support new stores.

Qualifications

• Bachelor's degree in IT, CS or related field.
• 1–2 years in IT infrastructure or network support.
• Strong networking knowledge: TCP/IP, LAN/WAN, Wi‑Fi, DNS, DHCP.
• Experience in retail or multi-site environments is a plus.
• Proficient with Windows OS, hardware, and peripherals.
• Able to troubleshoot infrastructure and basic application issues.
• Willing to travel frequently across Indonesia.
• Strong problem-solving and service mindset.

Responsibilities

• Provide day-to-day IT infrastructure support for stores, including network, internet connectivity, hardware, and peripheral devices.
• Troubleshoot and resolve infrastructure-related issues affecting store operations, such as network connectivity, POS connectivity, printers, scanners, and other IT equipment.
• Monitor and maintain store network performance to ensure stable and uninterrupted business operations.
• Coordinate with Store Operations, Corporate IT, ISP, and external vendors to resolve technical issues within the SLA.
• Install, configure, and replace network devices, computers, access points, switches, and other infrastructure equipment.
• Support IT infrastructure setup for new store openings, relocations, renovations, and store closures.
• Conduct infrastructure testing and ensure all IT systems are fully operational before store go-live.
• Perform preventive maintenance and routine health checks on store IT infrastructure to reduce operational disruptions.
• Maintain accurate documentation of store infrastructure, asset deployment, and technical activities.

Skills

Networking fundamentals

Troubleshooting

Windows OS

Retail store support

Cross-functional coordination

Travel willingness

Education

Bachelor's degree in Information Technology or Computer Science

Job description

Provide day-to-day IT infrastructure support for stores, including network, internet connectivity, hardware, and peripheral devices.

Troubleshoot and resolve infrastructure-related issues affecting store operations, such as network connectivity, POS connectivity, printers, scanners, and other IT equipment.

Monitor and maintain store network performance to ensure stable and uninterrupted business operations.

Coordinate with Store Operations, Corporate IT, Internet Service Providers (ISP), and external vendors to resolve technical issues within the agreed SLA.

Install, configure, and replace network devices, computers, access points, switches, and other infrastructure equipment when required.

Support IT infrastructure setup for new store openings, store relocations, renovations, and store closures.

Conduct infrastructure testing and ensure all IT systems are fully operational before store go-live.

Perform preventive maintenance and routine health checks on store IT infrastructure to reduce operational disruptions.

Maintain accurate documentation of store infrastructure, asset deployment, and technical activities.

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field.

Minimum 1–2 years of experience in IT Infrastructure Support, Network Support, IT Operations, or a similar role.

Strong understanding of networking fundamentals, including TCP/IP, LAN/WAN, Wi-Fi, DNS, DHCP, and network troubleshooting.

Experience supporting retail stores, branch offices, or multi-site environments is an advantage.

Familiar with Windows operating systems, computer hardware, network devices, and IT peripherals.

Able to troubleshoot both infrastructure and basic application issues related to store operations.

Comfortable coordinating with cross-functional teams, vendors, and store personnel.

Willing to travel frequently to support stores and new store opening activities across Indonesia.

Strong problem-solving skills, responsiveness, and a service-oriented mindset.

PENGUMUMAN :

COMPANY OVERVIEW

In spite of many hurdles such as the crisis of 1998, natural calamities, local and international threats, MAP has fostered the business through the years, always creating opportunities. In a short span of time, our retail network and brand portfolio has expanded to over 150 brands covering many segment – from sports to fashion; department stores to trendy cafes. We currently trade on a footage of more than 660,000 sqm covered by over 1800 stores in prime retail locations throughout more than 60 cities in Indonesia.

HISTORY

Incorporated in 1995, MAP achieved phenomenal growth over the years culminating in its IPO in November 2004. Today, MAP is the leading lifestyle retailer in Indonesia with over 1,800 retail stores and a diversified portfolio that includes sports, fashion, department stores, kids, food & beverage and lifestyle products. Some of our iconic brands include Starbucks, Zara, Marks & Spencer, SOGO, SEIBU, Debenhams, Oshkosh B’ Gosh, Reebok, among many others. Listed on the Indonesia Stock Exchange, with over 22,000 employees, MAP was voted Fortune Indonesia's Most Admired Companies (Top 20) in 2012 and Forbes Indonesia's Top 40 Companies in 2011. Apart from retailing, MAP is also a leading distributor for sports, kids and lifestyle brands - including Wilson, Speedo, Converse, Mizuno, Diadora, Honma, TaylorMade, Adams Golf, Hasbro, Barbie,Thomas & Friends, among many others.

PRODUCT & SERVICES

As a leading retailer in Indonesia, MAP carries over 150 world-class brands that covers many segment including:

Sports : Reebok, Converse, Puma, Planet Sports, Sports Station, Sports Warehouse, The Athlete’s Foot, Rockport, Golf House, Airwalk, Babolat, Wilson, etc.

PENGUMUMAN :

COMPANY OVERVIEW

In spite of many hurdles such as the crisis of 1998, natural calamities, local and international threats, MAP has fostered the business through the years, always creating opportunities. In a short span of time, our retail network and brand portfolio has expanded to over 150 brands covering many segment – from sports to fashion; department stores to trendy cafes. We currently trade on a footage of more than 660,000 sqm covered by over 1800 stores in prime retail locations throughout more than 60 cities in Indonesia.

HISTORY

Incorporated in 1995, MAP achieved phenomenal growth over the years culminating in its IPO in November 2004. Today, MAP is the leading lifestyle retailer in Indonesia with over 1,800 retail stores and a diversified portfolio that includes sports, fashion, department stores, kids, food & beverage and lifestyle products. Some of our iconic brands include Starbucks, Zara, Marks & Spencer, SOGO, SEIBU, Debenhams, Oshkosh B’ Gosh, Reebok, among many others. Listed on the Indonesia Stock Exchange, with over 22,000 employees, MAP was voted Fortune Indonesia's Most Admired Companies (Top 20) in 2012 and Forbes Indonesia's Top 40 Companies in 2011. Apart from retailing, MAP is also a leading distributor for sports, kids and lifestyle brands - including Wilson, Speedo, Converse, Mizuno, Diadora, Honma, TaylorMade, Adams Golf, Hasbro, Barbie,Thomas & Friends, among many others.

PRODUCT & SERVICES

As a leading retailer in Indonesia, MAP carries over 150 world-class brands that covers many segment including:

Sports : Reebok, Converse, Puma, Planet Sports, Sports Station, Sports Warehouse, The Athlete’s Foot, Rockport, Golf House, Airwalk, Babolat, Wilson, etc.

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

Researching careers? Find all the information and tips you need on career advice.