IT Helpdesk & Network Ops Specialist

Cove; Jakarta Pusat; On-site; IDR 60,000,000 - 100,000,000; Part time

Job summary

Cove is seeking a dedicated IT Helpdesk/Associate to support our property network infrastructure across Jakarta-based sites. You’ll resolve internet issues, monitor ISP performance, and maintain essential network documentation.

The role includes onboarding support for new properties and daily internal IT tasks to ensure smooth operations. Ideal candidates will have an IT diploma, hands-on helpdesk experience, and ability to travel to site locations as needed.

Qualifications

• Minimum D3/ Diploma in Information Technology, Computer Science, Telecommunications, or related fields.
• Prior IT Helpdesk, Customer Support, or Technical Operations experience.
• Experience in IT environments or NOC/ISP context is a plus.
• Basic networking fundamentals and trouble-shooting skills.

Responsibilities

• Serve as the first point of contact for property internet issues and log tickets with initial troubleshooting.
• Monitor ISP maintenance, downtime, and line stability across Cove properties; issue timely alerts.
• Maintain centralized documentation of network assets, ISP accounts, bandwidth and configurations.
• Assist IT Manager with onboarding for new properties, including bandwidth planning and site surveys.
• Handle day-to-day internal IT requests (account provisioning, software access, hardware setup).
• Coordinate hardware dispatch or replacement for network equipment with field teams.

Skills

IT Helpdesk experience

Networking fundamentals

Customer service

On-site mobility

Education

Diploma in Information Technology

Tools

Google Workspace

MS Excel

Notion

Ticketing Systems

Job description

Cove is seeking a dedicated IT Helpdesk/Associate to support our property network infrastructure across Jakarta-based sites. You’ll resolve internet issues, monitor ISP performance, and maintain essential network documentation.

The role includes onboarding support for new properties and daily internal IT tasks to ensure smooth operations. Ideal candidates will have an IT diploma, hands-on helpdesk experience, and ability to travel to site locations as needed.