IT Forward Deployed Engineer

PT SICEPAT EKSPRES INDONESIA; Jakarta Selatan; On-site; IDR 240,000,000 - 360,000,000; Full time

Job summary

PT SICEPAT EKSPRES INDONESIA seeks an FDE Supervisor to lead the Forward Deployed Engineering team, coordinating with business users, product management, PMO, and Software Engineering to translate requirements into reliable technical solutions.

You will oversee integration, troubleshooting, production support, and automation, pursuing AI-powered improvements to operations, delivery quality, and team productivity while balancing hands-on work with leadership.

Qualifications

• Bachelor's degree in Computer Science, IT, or related field.
• 3–6 years in Software Engineering, System Integration, or Technical Implementation.
• 1–2 years of technical team leadership or supervisory experience.
• Strong understanding of SDLC, APIs, databases, and software architecture.
• Experience with troubleshooting and production issue resolution.
• Familiar with Git, CI/CD, monitoring tools, and Agile methodologies.
• Knowledge of AI technologies: Generative AI, LLMs, prompt engineering.
• Experience with AI-powered automation or AI agents is a plus.
• Strong leadership and stakeholder communication skills.
• Ability to balance hands-on work with team management.
• Experience in logistics or enterprise OPS is a plus.

Responsibilities

• Lead and coordinate the Forward Deployed Engineering team to implement tech solutions.
• Bridge between Business Users, Product Management, PMO, and Software Engineering.
• Analyze business requirements and translate into technical solutions.
• Oversee system integration, implementation, troubleshooting, and support.
• Coordinate issue resolution and root cause analysis with Engineering teams.
• Support UAT, production rollout, and post-implementation stabilization.
• Identify opportunities for automation and AI adoption.
• Drive AI-powered solutions to improve processes and productivity.
• Monitor team performance and delivery timelines.

Skills

Team leadership

Stakeholder communication

Analytical thinking

Problem-solving

Agile methodologies

Monitoring tools

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

Git

CI/CD

APIs

Databases

Monitoring tools

Job description

The FDE Supervisor is responsible for leading and coordinating the Forward Deployed Engineering team to ensure effective implementation, integration, troubleshooting, and continuous improvement of technology solutions that support business operations.

This role acts as a technical bridge between Business Users, Product Management, and Software Engineering teams, ensuring that business requirements are translated into practical technical solutions while maintaining system reliability, delivery quality, and operational efficiency.

The FDE Supervisor is expected to combine hands-on technical expertise with team leadership, stakeholder management, and strong problem-solving capabilities.

Act as a technical bridge between Business Users, Product Management, PMO, and Software Engineering.

Analyze business requirements and recommend feasible technical solutions.

Oversee system integration, implementation, troubleshooting, and technical support.

Coordinate issue resolution, root cause analysis, and escalation to Engineering teams.

Support UAT, production rollout, and post-implementation stabilization.

Identify opportunities for automation, AI adoption, and operational efficiency improvements.

Drive AI-powered solutions to enhance business processes, team productivity, and technical problem-solving.

Monitor team performance, task priorities, delivery timelines, and technical documentation.

Job Requirement

Bachelor's degree in Computer Science, Information Technology, or related field.

Minimum 3-6 years of experience in Software Engineering, System Integration, or Technical Implementation.

Minimum 1-2 years of technical team leadership or supervisory experience.

Strong understanding of SDLC, APIs, databases, system integration, and software architecture.

Experience in troubleshooting, root cause analysis, and production issue resolution.

Familiarity with Git, CI/CD, monitoring tools, and Agile methodologies.

Understanding of AI technologies, including Generative AI, LLMs, prompt engineering, and AI-assisted development tools.

Experience with AI-powered automation, AI agents, or integrating AI solutions into business workflows is an advantage.

Strong leadership, analytical thinking, problem-solving, and stakeholder communication skills.

Ability to balance hands-on technical work with team management responsibilities.

Experience in logistics or enterprise operational systems is an advantage.