IT Customer Support

Reycom Document Solusi (RDS Group); Kemayoran; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Reycom Document Solusi (RDS Group) in Jakarta seeks a customer support professional to serve as the first contact for inquiries and application-related issues. You will document and escalate technical problems, verify them, and work with the Technical Team to provide timely solutions.

The role requires strong English communication, a proactive mindset, and the ability to work independently while building positive relationships with users and internal teams.

Qualifications

• English communication, verbal and written
• Team player with responsibility and accountability
• Proactive, fast learner, independent
• Analytical thinking with empathy and customer-first mindset
• Diploma or Bachelor’s in Informatics Engineering/CS or equivalent
• Familiarity with database systems (SQL Server or MySQL) is a plus

Responsibilities

• Act as the first point of contact for customer inquiries and application-related issues
• Identify, document, and elevate technical issues to the Technical Team
• Verify and replicate problems before escalating
• Monitor and report the status of issues until they are resolved
• Coordinate with internal teams and ensure timely solutions for users
• Build and maintain strong, positive relationships with customers

Skills

Strong English communication

Team player

Proactive attitude

Independent worker

Analytical thinking

Empathy

Customer-first mindset

Education

Diploma (D3) or Bachelor’s Degree (S1) in Informatics/CS

Tools

SQL Server

MySQL

Job description

Job Description

• Act as the first point of contact for customer inquiries and application-related issues
• Identify, document, and elevate technical issues to the Technical Team
• Verify and replicate problems before escalating
• Monitor and report the status of issues until they are resolved
• Coordinate with internal teams and ensure timely solutions for users
• Build and maintain strong, positive relationships with customers

Minimum Qualifications

• Strong communication skills — verbal and written, especially in English
• A team player with a sense of responsibility and accountability
• Proactive attitude, fast learner, and able to work independently
• Strong analytical thinking with empathy and customer-first mindset
• Minimum Diploma (D3) or Bachelor’s Degree (S1) in Informatics Engineering / Computer Science or equivalent
• Familiarity with database systems such as SQL Server or MySQL is a plus