International Education Counsellor: Australia & NZ Pathways

IDP Education Ltd; Jakarta Pusat; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

IDP Education Ltd is seeking an Education Counsellor based in South Jakarta – Pondok Indah. The role focuses on guiding international students to suitable institutions, sharing information about Australia/New Zealand studies, assisting with applications, and promoting IDP products and services.

The ideal candidate has experience in sales or customer service, knowledge of the education sector, and a graduate degree from Australia or New Zealand.

Qualifications

• Experience in a sales or customer service driven environment.
• Good understanding of the education sector and placement of students into VET and universities, including immigration requirements and processes.
• Relevant tertiary qualifications and/or prior experience working as an Education Counsellor or similar role.
• A graduate degree from Australia/New Zealand is preferred.
• Outstanding stakeholder management and communication skills, including fluency in English, both verbal and written.
• Willing to be placed in South Jakarta - Pondok Indah office.

Responsibilities

• Drive achievement of your pipeline goals, customer satisfaction, and advocacy targets through each stage of the student journey, including promoting student essential products and services, managing and maintaining leads and successful applications, seeking referral opportunities, encouraging and participating in event and lead generating activity, database maintenance.
• Provide outstanding customer service to students, their families and education providers throughout the process, including participating in planning activities to build student engagement, providing students with the right information about admissions, processes and qualification options in a way they can understand easily, and proactively engaging with students and education providers regularly.

Skills

English fluency

Sales experience

Customer service

Stakeholder mgmt

Education

Graduate degree (Australia/New Zealand)

Job description

IDP Education Ltd is seeking an Education Counsellor based in South Jakarta – Pondok Indah. The role focuses on guiding international students to suitable institutions, sharing information about Australia/New Zealand studies, assisting with applications, and promoting IDP products and services.

The ideal candidate has experience in sales or customer service, knowledge of the education sector, and a graduate degree from Australia or New Zealand.