Internal Agency Head

Pengiklan Anonim; Tangerang Selatan; On-site; IDR 350,000,000 - 700,000,000; Full time

Job summary

Pengiklan Anonim in South Tangerang, Banten, is seeking an experienced Internal Agency Head to lead operations, manage key client accounts, and drive profitability. This strategic leadership role requires strong agency knowledge, stakeholder management, and a track record of delivering high‑quality campaigns.

You will oversee internal teams, coordinate across creative, media, and production, and report on performance to senior management while ensuring client satisfaction and sustainable growth.

Qualifications

• Proven experience leading teams in advertising or media agencies.
• Strong leadership and stakeholder management skills.
• Fluency in Indonesian and English.

Responsibilities

• Lead internal agency team and oversee operations with staff supervision and development.
• Manage relationships with key client accounts and act as primary contact for strategic matters.
• Coordinate with creative, media, and production teams to deliver campaigns and solutions.
• Monitor agency performance metrics, client retention, and financial targets.

Job description

About us

We are a marketing company dedicated to creating innovative campaigns and delivering exceptional results for our clients. We specialise in comprehensive advertising solutions and account management services, working with leading brands to develop strategic marketing initiatives. Our team is committed to excellence, creativity, and building lasting client relationships within the advertising, arts and media sector.

About the role

We are seeking an experienced Internal Agency Head to join us, based in South Tangerang, Banten. This is a strategic leadership position responsible for overseeing agency operations, managing key client accounts, and driving the success of our advertising and account management services. As Internal Agency Head, you will play a pivotal role in ensuring the agency operates efficiently, maintains high service standards, and achieves its business objectives. This role requires strong leadership capabilities, deep industry knowledge, and the ability to manage multiple stakeholders whilst maintaining focus on client satisfaction and agency profitability.

Key responsibilities

Leading and managing the internal agency team, including staff supervision, performance management, and professional development

Overseeing agency operations to ensure smooth workflow, efficient resource allocation, and adherence to project timelines

Managing relationships with key client accounts and serving as the primary point of contact for strategic account matters

Developing and implementing account strategies to maximise client satisfaction and agency revenue

Coordinating with creative, media, and production teams to deliver high‑quality advertising campaigns and solutions

Monitoring agency performance metrics, client retention rates, and financial targets

Ensuring compliance with industry standards and maintaining quality assurance across all agency deliverables

Identifying business development opportunities and supporting the growth of the agency's client portfolio

Liaising between internal teams and external clients to ensure clear communication and alignment on project objectives

Preparing reports and presentations for senior management on agency performance and strategic initiatives

What we're looking for

Proven experience in advertising or media agency management, with a track record of successfully leading teams and managing client accounts

Strong understanding of agency operations, account management processes, and advertising campaign development

Demonstrated ability to manage multiple client relationships simultaneously whilst maintaining high service levels

Excellent leadership and people management skills, with the ability to motivate and develop team members

Strong commercial awareness and understanding of agency profitability, budgeting, and financial management

Excellent communication and interpersonal skills, with the ability to influence and negotiate with clients and internal stakeholders

Experience in strategic account planning and client retention

Knowledge of advertising industry trends, tools, and best practices

Problem‑solving ability and resilience in a fast‑paced, dynamic environment

Fluency in both Indonesian and English is essential for this role

What we offer

We offer a competitive contract position with the opportunity to lead a talented team in a dynamic agency environment. You will have the chance to work on diverse, challenging advertising campaigns and develop meaningful client relationships. We value professional growth and provide opportunities for continued learning within the advertising and media industry. The role offers exposure to strategic business operations and the satisfaction of driving agency success. We support our team members with a collaborative working environment and recognition for outstanding contributions to client satisfaction and agency performance.