Insurance Client Service (Commercial)

Rumah Sakit Pondok Indah Group; Indonesia; On-site; IDR 72,000,000 - 108,000,000; Full time

Job summary

Rumah Sakit Pondok Indah Group is seeking a coordinator to manage relationships and services for insurance patients, ensuring a seamless patient experience through coordination with hospital stakeholders and external insurance partners. The role involves liaising with insurance companies, supporting partnerships, and protecting patient data.

Ideal candidates have at least 1 year hospital experience with insurance handling, excellent communication, and strong coordination skills to meet targets

Qualifications

• Minimum 1 year experience in hospital (experienced in insurance/corporate/third-party payer handling)
• Understands insurance patient flow
• Excellent communication and interpersonal skills
• Strong coordination skills, target-oriented with high drive

Responsibilities

• Coordinate with internal departments (admission, billing, medical) to ensure smooth service for insurance patients
• Build and maintain relationships with insurance companies and agencies act as liaison between hospital and insurance
• Collaborate with Marketing & Business Development for partnership expansion
• Ensure confidentiality of patient data
• Monitor and evaluate insurance services, support achievement of partnership and targets

Skills

Excellent communication

Interpersonal skills

Coordination

Insurance workflow

Job description

Responsible for managing relationships and services for insurance patients (individual) and ensuring a seamless patient experience through coordination with internal hospital stakeholders and external insurance partners

Key Responsibilities

• Coordinate with internal departments (admission, billing, medical) to ensure smooth service for insurance patients
• Build and maintain relationships with insurance companies and agencies act as liaison between hospital and insurance
• Collaborate with Marketing & Business Development for partnership expansion
• Ensure confidentiality of patient data
• Monitor and evaluate insurance services, support achievement of partnership and targets

Qualifications

• Minimum 1 year experience in hospital (experienced in insurance/corporate/third-party payer handling)
• Understands insurance patient flow
• Excellent communication and interpersonal skills
• Strong coordination skills, target-oriented with high drive