Inside Sales Representative

PT Capsugel Indonesia; Kebayoran Baru; Hybrid; IDR 300,000,000 - 540,000,000; Full time

Benefits offered by this job

Agile career

Inclusive workplace

Compensation programs

Location-based benefits

Job summary

Lonza in Jakarta, Indonesia offers an office-first role with flexibility to work remotely up to 20% of your time. You will handle small accounts, introduce Lonza products, maintain relationships, and ensure smooth ISR order processing in SAP/SFDC while supporting BD and ensuring customer satisfaction.

We seek candidates with proven experience in customer service, inside sales, business development, or account management in pharma or life sciences, capable of growing accounts and re-engaging

Qualifications

• Proven experience in customer service, inside sales, business development, or account management.
• Demonstrated ability to develop new business opportunities, grow existing customer accounts, and re-engage inactive customers.
• Strong commercial acumen with experience managing orders, supporting sales targets, coordinating customer requirements, and driving account growth.

Responsibilities

• Plan to ensure achievement of divisional and personal target, aligning with company sales policies and strategies.
• Develops small accounts and regain inactive accounts.
• Maintain relationship for responsible accounts through phone call and visit if necessary.
• Introduces Lonza products and services.
• Ensures that all ISR orders are processed smoothly from beginning to end in all related systems, i.e. SAP, SFDC, etc.
• Ensures payments by customer.
• Work with BD team for projects of new business opportunities.
• Involves internal departments when required.
• Follow up leads from all the different types of channels.
• Ensures smooth transition of accounts between ISR & TSM.
• Ensures total customer satisfaction.
• Ensures adequate brand image of company.
• Responsible for maintaining sound EHS working conditions, practices in your assigned job or area and ensure continuous compliance to Lonza EHS Standards and local law requirements.
• GMP Responsibility
• Perform other duties as assigned

Skills

Customer service

Inside sales

Business development

Account management

CRM systems (Salesforce)

Microsoft Office

Education

Degree in Business, Life Sciences, Supply Chain or related field

Tools

SAP

Salesforce

Microsoft Office

Job description

The actual location of this job is inJakarta, Indonesia. Relocationassistanceis available for eligible candidates and their families, if needed.

This roleisresponsibleforhandlingand develop small / potential accounts;introducingnewproductsto customers;drivinginternal support to customers;andmeetingyearly salesplanobjectives.

This is anoffice‑firstrole. Working together in person supports close,real‑timecollaboration and team alignment, enabling us to deliver our best work. You will work primarily in the office, with the flexibility to work remotely for 20% of your time (one day per week).

What you will get:

An agile career and dynamic working culture.

An inclusive and ethical workplace.

Compensation programs that recognize high performance.

A variety of benefits dependent onroleand location.

What you will do:

Plan to ensure achievement of divisional and personal target, aligning with company sales policies and strategies

Develops small accounts and regain inactive accounts

Maintain relationship for responsible accounts through phone call andvisit if necessary

Introduces Lonza products and services

Ensures thatall ISR orders areprocessedsmoothly from beginning to theend in all related systems,ie. SAP, SFDC, etc.

Ensures payments by customer

Work with BD team for projects of new business opportunities

Involves internal departments whenrequired

Follow up leads from allthedifferent typesofchannels

Ensuressmooth transition of accounts between ISR& TSM.

Ensures total customer satisfaction

Ensures adequate brand image of company

Responsible formaintainingsound EHS working conditions, practicesin your assigned job or area and ensure continuous compliance to

EnsuresLonza EHS Standards and local law requirements.

GMP Responsibility

Perform other dutiesas assigned

What we are looking for:

Proven experience in customer service, inside sales, business development, or account management, preferably within the pharmaceutical, nutrition, life sciences, or related industries.

Demonstrated ability to develop new business opportunities, grow existing customer accounts, and re-engage inactive customers while consistently deliveringa high levelof customer satisfaction.

Strong commercial acumen with experience managing orders, supporting sales targets, coordinating customer requirements, and driving account growth across diverse markets.

Working knowledge of import/export processes,logisticscoordination, and end-to-end order management in a customer-facing environment.

Proficiencyin SAP, CRM systems (e.g., Salesforce), and Microsoft Office applications, with the ability to effectively manage customer data, orders, and sales activities.

Excellent communication and relationship-building skills, with the ability to collaborate across cross-functional teams and engage customers through multiple channels.

Degree, diploma, or equivalent experience in Business, Life Sciences, Supply Chain, orrelatedfield.

About Lonza

At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence,Passionand Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, andthat’sthe kind of work we want you to be part of.

Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we value diversity and are committed to creating an inclusive environment for all employees. Ifyou’reready to help turn our customers’ breakthrough ideas intoviabletherapies, we look forward to welcoming you on board.

Capsugel, is the world leader in the sales and manufacture of gelatin and non-gelatin capsules. With global manufacturing, sales and service, Capsugel provides empty capsules, as well as formulations, for both pharmaceuticals and dietary supplements. PT. Capsugel Indonesia, a multinational pharmaceutical company, produces a wide array of capsule products, as well as equipment and services.

Capsugel, is the world leader in the sales and manufacture of gelatin and non-gelatin capsules. With global manufacturing, sales and service, Capsugel provides empty capsules, as well as formulations, for both pharmaceuticals and dietary supplements. PT. Capsugel Indonesia, a multinational pharmaceutical company, produces a wide array of capsule products, as well as equipment and services.