Information Technology Support Engineer

Lintasarta; Indonesia; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

Lintasarta is seeking a proactive Resident Engineer for MPC Ops to deliver on-site technical expertise and ensure smooth, uninterrupted operations on a project-based engagement. You will troubleshoot across hardware, software and networks to keep services running.

A degree in Informatics, Computer Engineering, Computer Science, or Industrial Engineering and Management is required, along with at least two years’ IT Helpdesk or technical support experience.

Qualifications

• 2+ years of proven IT Helpdesk or technical support experience.
• Foundational understanding of LAN, WAN, TCP/IP, and network configurations.
• Basic knowledge of information and network security best practices.
• Experience or exposure to payment systems, especially fund transfers with clearing/final settlement.

Responsibilities

• Troubleshoot and resolve issues across hardware, software, and networks to minimize downtime.
• Manage network configurations and ensure reliable connectivity (LAN/WAN/TCP/IP).
• Maintain daily information and network security to safeguard operations.
• Provide reliable on-site technical support for the MPC Ops project.

Skills

Networking (LAN/WAN/TCP-IP)

IT Helpdesk experience

Security basics

On-site technical support

Payment systems experience

Education

Degree in Informatics, Computer Engineering, Computer Science, or Industrial Engineering and Management

Job description

About Lintasarta

As Indonesia's leading Information and Communication Technology (ICT) provider, Lintasarta is at the forefront of accelerating digital transformation for businesses across the nation. We empower enterprises with innovative, high-impact technology solutions. At the core of everything we do is our commitment to our fundamental values: Innovation, Collaboration, Agility, Resilience, and Ethics (ICARE). By joining our team, you will be part of a dynamic environment that pushes technological boundaries and builds mission-critical digital infrastructure for Indonesia's future.

The Role:

Are you a dedicated technical problem-solver who excels in dynamic operational environments. We are looking for a proactive Resident Engineer for MPC Ops to provide on-site technical expertise and ensure smooth, uninterrupted operations. In this project-based consulting role, you will be the go-to technical expert handling everything from network configurations to robust hardware and software troubleshooting.

What You Will Do:

• Troubleshoot & Resolve: Proactively identify, accurately diagnose, and efficiently resolve technical issues across hardware, software, and network infrastructures to minimize downtime.
• Manage Networks: Handle network configurations and ensure seamless connectivity, leveraging a solid understanding of LAN, WAN, and TCP/IP protocols.
• Maintain Security: Apply foundational information and network security principles to safeguard operational integrity on a daily basis.
• Provide Technical Support: Act as a highly reliable on-site technical support anchor, ensuring continuous operational success for the assigned project.

What You Bring to the Table:

• A Degree in Informatics, Computer Engineering, Computer Science, or Industrial Engineering and Management.
• A minimum of 2 (two) years of proven professional experience working as an IT Helpdesk professional or in a dedicated technical support role.
• A solid foundational understanding of network architecture, specifically encompassing LAN, WAN, TCP/IP, and general network configuration.
• Basic but practical knowledge of information and network security best practices.
• Standout Qualification: Proven experience in the development and/or implementation of payment systems, specifically those involving fund transfers with clearing and/or final settlement functions.