Indonesian Support Specialist – KYC & Onboarding (WPB)

XTB online investing; Jakarta Pusat; Presencial; IDR 200 880 000 - 334 800 000; Tempo integral

Resumo da oferta

XTB is seeking an Indonesian-speaking Customer Support specialist in Jakarta to provide high-quality assistance, perform KYC onboarding, and build trust-based relationships with clients. You will respond to inquiries via phone, chat, and email, and work with international teams to ensure seamless service delivery.

Ideal candidates have customer service experience and a good understanding of financial markets; English is a plus.

Qualificações

• Rotational shift availability 09:00–24:00.
• Strong multitasking and prioritisation skills.
• Excellent communication and interpersonal skills.
• Experience in customer service.
• Understanding of financial markets.
• English fluency is beneficial.

Responsabilidades

• Provide high-quality customer support to Indonesian-speaking customers.
• Perform KYC and onboarding of new customers.
• Build and maintain long-term, trust-based relationships with customers.
• Respond to inquiries via phone, chat, and email in a timely and professional manner.
• Handle complaints by offering clear explanations and effective solutions.
• Monitor financial markets and stay informed about relevant developments.
• Update, verify, and maintain accurate client information in the CRM system.
• Collaborate with international branches and internal departments to ensure smooth service delivery.

Conhecimentos

Multitasking

Communication

Negotiation

Customer service

English (benefit)

Descrição da oferta de emprego

XTB is seeking an Indonesian-speaking Customer Support specialist in Jakarta to provide high-quality assistance, perform KYC onboarding, and build trust-based relationships with clients. You will respond to inquiries via phone, chat, and email, and work with international teams to ensure seamless service delivery.

Ideal candidates have customer service experience and a good understanding of financial markets; English is a plus.