Indonesia E-commerce Communications Lead

TikTok; Jakarta Pusat; On-site; IDR 900,000,000 - 1,400,000,000; Full time

Job summary

TikTok is seeking a Head of Communications, Indonesia to support TikTok Shop in one of our most strategically important markets. This role reports to the Global Lead, E-commerce Communications and serves as the primary communications partner for TikTok Shop's Operations, Business, and Product teams in Indonesia.

The role requires sound judgment in managing sensitive issues and a deep understanding of Indonesia's political, regulatory, and business landscape.

Qualifications

• Bachelor’s degree in Communications, Journalism, Public Affairs, Political Science, Marketing, or related field.
• Experience in strategic or corporate communications, with leadership.
• Strong understanding of Indonesia's political, regulatory, and media landscape.
• Crisis communications and reputation management experience.
• Messaging development with Public Policy, Government Relations, and Legal teams.
• Established media relationships in Indonesia; fluency in English and Bahasa Indonesia.
• Proven cross-functional collaboration and prioritization in fast-paced environments.

Responsibilities

• Act as primary communications lead for TikTok Shop Indonesia leadership.
• Counsel on business priorities, product developments, and market risks.
• Manage high-stakes media issues with Legal, Public Policy, Government Relations, Operations and regional teams.
• Build relationships with Indonesia media across business, political, regulatory spaces.
• Partner with Public Policy and Government Relations on external messaging.
• Coach executives for media interviews and public appearances.
• Coordinate with cross-functional teams to align market priorities.
• Shape narratives around TikTok Shop's role in Indonesia's digital economy.

Skills

Strategic communications

Media relations

Crisis management

Leadership

Public policy liaison

Stakeholder management

English proficiency

Bahasa Indonesia

Regulatory understanding

Education

Bachelor's degree in Communications or related field

Job description

TikTok is seeking a Head of Communications, Indonesia to support TikTok Shop in one of our most strategically important markets. This role reports to the Global Lead, E-commerce Communications and serves as the primary communications partner for TikTok Shop's Operations, Business, and Product teams in Indonesia.

The role requires sound judgment in managing sensitive issues and a deep understanding of Indonesia's political, regulatory, and business landscape.