Hybrid Client Onboard Senior Analyst – Jakarta

Citigroup Inc.; Jakarta Pusat; On-site; PEN 15,000 - 23,000; Full time

Job summary

Citigroup is seeking a Client Onboard Senior Analyst in Jakarta, Indonesia. The role focuses on processing account openings, maintenance, and delivering superior client service while ensuring compliance with policies.

Candidates should have a Bachelor’s degree or equivalent, strong English and Mandarin language skills, and the ability to handle high-volume, time-sensitive tasks with attention to detail.

Qualifications

• Demonstrated interpersonal skills and pro-active teamwork.
• Excellent written and verbal communication in English.
• Strong motivation, persistence and ability to work in high-volume environments.
• Proficient in Microsoft Office applications.
• Fluent in English; Chinese speaking/writing ability is essential.

Responsibilities

• Responsible for customer interaction, documentation issuance, review and system setups.
• Delivers high quality service and resolves customer issues in a timely manner.
• Performs day-to-day management of account opening and maintenance processing.
• Manages project work in the account services space and cross-functional relationships.
• Ensures compliance with internal processes, regulations and policies.

Skills

Interpersonal skills

Team player

Communication skills

Detail-oriented

Motivated

Microsoft Office

English proficiency

Chinese language

Education

Bachelor’s/University degree or equivalent experience

Job description

Citigroup is seeking a Client Onboard Senior Analyst in Jakarta, Indonesia. The role focuses on processing account openings, maintenance, and delivering superior client service while ensuring compliance with policies.

Candidates should have a Bachelor’s degree or equivalent, strong English and Mandarin language skills, and the ability to handle high-volume, time-sensitive tasks with attention to detail.