Human-AI Interaction & UX Expert (AI Community)

TELUS Digital AI Community; Surabaya ꦱꦸꦫꦧꦪ; Remote; IDR 448,730,000 - 1,246,471,000; Full time

Benefits offered by this job

Remote work

Flexible engagement

Job summary

TELUS Digital is seeking a Human-AI Interaction (HAI) & UX Expert to architect user experiences for intuitive AI. You will study friction between human intent and machine response, refining personality, empathy, and logic of AI to turn it into a partner.

You will audit multi-turn conversations, calibrate trust, develop personas, and ensure accessibility across diverse dialects for global users.

Qualifications

• Bachelor’s degree in HCI, Cognitive Psychology, UX Research, or Behavioral Economics.
• Bilingual-level proficiency (C2+) in primary language.
• English proficiency level B1 (Intermediate) for global collaboration.

Responsibilities

• Conduct Conversational UX auditing to optimize multi-turn interactions.
• Analyze trust calibration to prevent over/under-confidence.
• Develop personas and tone synthesis for consistent dialogue.
• Evaluate accessibility to ensure global usability.

Skills

Bilingual language

English proficiency

Education

Bachelor’s degree in HCI, Cognitive Psychology, UX Research, or Behavioral Economics

Job description

At TELUS Digital, we don't just build smart AI; we build intuitive AI. As a Human-AI Interaction (HAI) & UX Expert, you are the architect of the user experience. You study the \"friction\" between human intent and machine response, refining the personality, empathy, and logic of the AI. Your goal is to move AI from being a \"tool\" to becoming a \"partner\" by optimizing how it handles multi-turn conversations and builds user trust. At TELUS, you ensure technology adapts to the human, not the other way around.

Key Responsibilities:

• Conversational UX Auditing: Analyze the \"flow\" of multi-turn interactions to ensure the AI maintains state, reduces cognitive load, and provides concise, actionable answers.
• Trust & Calibration Analysis: Identify instances where the AI is overconfident (leading to false trust) or overly cautious (leading to frustration) and refine the \"Calibration of Trust.\"
• Persona & Tone Synthesis: Develop and test specialized personas (e.g., Empathetic Counselor vs. Objective Data Analyst) to ensure tone-alignment across different industries.
• Accessibility & Inclusivity Design: Evaluate how models handle diverse speech patterns, non-standard dialects, and accessibility needs to ensure the AI is truly global.

Qualification path

Mandatory Qualifications:

• Education: Minimum of a Bachelor’s Degree specifically in Human-Computer Interaction (HCI), Cognitive Psychology, UX Research, or Behavioral Economics.
• Bilingual Language: Bilingual-level proficiency (C2+) in your primary language is mandatory to evaluate the cultural \"vibe\" and natural flow of dialogue.
• English Proficiency: Minimum B1 (Intermediate) level English for global community collaboration.

Assessment:

In order to be hired into our community, you’ll go through a subject-specific qualification exam that will determine your suitability for the position and complete ID verification.

Payment:

Currently, pay rates for experts range from $18 - $50 USD per hour

Our Payment terms are defined for each project.

Why Join the TELUS Digital AI Community:

• Community Connection: Work remotely as part of a 1M+ diverse global AI Community of contributors and experts.
• Impactful Expertise: Use your bilingual language and academic degree to shape real-world AI systems and products used by millions every day.
• Hands-on Innovation: Gain experience in the latest AI research, evaluation, and fine-tuning methodologies.
• Global Collaboration: Collaborate with a network of specialists across 20+ domains and 500+ languages and dialects.
• Flexible Engagement: Manage your own schedule while making a meaningful impact on the future of technology.

TELUS Digital AI Community

Our global AI Community is a vibrant network of more than one million contributors from diverse backgrounds who help customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and contribute to the development of innovative AI technologies used by some of the world's largest brands.

Independent Contractor Relationship

This opportunity is offered on an independent contractor basis. Contributors have the flexibility to choose when and how much they work, subject to project availability and quality requirements. This opportunity is not and should not be construed as creating an employment relationship with TELUS Digital.