Human-AI Interaction & UX Expert (AI Community)

TELUS Digital AI Community; Bekasi; Remote; IDR 448,730,000 - 1,246,471,000; Full time

Job summary

TELUS Digital invites a Human-AI Interaction (HAI) & UX Expert to design intuitive AI experiences. You’ll shape how multi-turn conversations feel, calibrate trust, and craft personas to optimize tone and behavior across industries.

You will also explore accessibility and inclusivity, ensuring the AI models understand diverse dialects while remaining globally relevant and user-friendly. This is a remote, contract-style opportunity with global reach.

Qualifications

• Bachelor’s Degree in HCI, Cognitive Psychology, UX Research, or Behavioral Economics.
• Bilingual-level proficiency (C2+) in primary language mandatory.
• English proficiency minimum B1 (Intermediate) for global collaboration.

Responsibilities

• Conversational UX auditing to ensure multi-turn interactions are stateful and concise.
• Trust and calibration analysis to refine AI confidence and user trust.
• Persona and tone synthesis to align messaging across industries.
• Accessibility and inclusivity design to accommodate diverse speech patterns and dialects.

Skills

HCI degree

Cognitive psychology

UX research

Behavioral economics

Bilingual C2+

English B1

Education

Bachelor’s degree in HCI

Bachelor’s degree in Cognitive Psychology

Bachelor’s degree in UX Research

Bachelor’s degree in Behavioral Economics

Job description

At TELUS Digital, we don't just build smart AI; we build intuitive AI. As a Human-AI Interaction (HAI) & UX Expert, you are the architect of the user experience. You study the \"friction\" between human intent and machine response, refining the personality, empathy, and logic of the AI. Your goal is to move AI from being a \"tool\" to becoming a \"partner\" by optimizing how it handles multi-turn conversations and builds user trust. At TELUS, you ensure technology adapts to the human, not the other way around.

Key Responsibilities:

• Conversational UX Auditing: Analyze the \"flow\" of multi-turn interactions to ensure the AI maintains state, reduces cognitive load, and provides concise, actionable answers.
• Trust & Calibration Analysis: Identify instances where the AI is overconfident (leading to false trust) or overly cautious (leading to frustration) and refine the \"Calibration of Trust.\"
• Persona & Tone Synthesis: Develop and test specialized personas (e.g., Empathetic Counselor vs. Objective Data Analyst) to ensure tone-alignment across different industries.
• Accessibility & Inclusivity Design: Evaluate how models handle diverse speech patterns, non-standard dialects, and accessibility needs to ensure the AI is truly global.

Qualification path

Mandatory Qualifications:

• Education: Minimum of a Bachelor’s Degree specifically in Human-Computer Interaction (HCI), Cognitive Psychology, UX Research, or Behavioral Economics.
• Bilingual Language: Bilingual-level proficiency (C2+) in your primary language is mandatory to evaluate the cultural \"vibe\" and natural flow of dialogue.
• English Proficiency: Minimum B1 (Intermediate) level English for global community collaboration.

Assessment:

In order to be hired into our community, you’ll go through a subject-specific qualification exam that will determine your suitability for the position and complete ID verification.

Payment:

Currently, pay rates for experts range from $18 - $50 USD per hour

Our Payment terms are defined for each project.

Why Join the TELUS Digital AI Community:

• Community Connection: Work remotely as part of a 1M+ diverse global AI Community of contributors and experts.
• Impactful Expertise: Use your bilingual language and academic degree to shape real-world AI systems and products used by millions every day.
• Hands-on Innovation: Gain experience in the latest AI research, evaluation, and fine-tuning methodologies.
• Global Collaboration: Collaborate with a network of specialists across 20+ domains and 500+ languages and dialects.
• Flexible Engagement: Manage your own schedule while making a meaningful impact on the future of technology.

TELUS Digital AI Community

Our global AI Community is a vibrant network of more than one million contributors from diverse backgrounds who help customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and contribute to the development of innovative AI technologies used by some of the world's largest brands.

Independent Contractor Relationship

This opportunity is offered on an independent contractor basis. Contributors have the flexibility to choose when and how much they work, subject to project availability and quality requirements. This opportunity is not and should not be construed as creating an employment relationship with TELUS Digital.