HRIS Implementation & Client Success Specialist

Dealls – Jobs, CV & Mentoring; Jakarta Pusat; On-site; IDR 100,440,000 - 156,240,000; Full time

Job summary

Dealls – Jobs, CV & Mentoring is seeking an Implementation & Customer Success Specialist for KantorKu HRIS. You will help clients from setup to day-to-day use, configuring HRIS to match their workflows and ensuring a smooth go-live and ongoing operation.

The role requires hands-on experience with HRIS, strong communication with HR teams, and the ability to manage multiple clients simultaneously in a fast-moving environment.

Qualifications

• Bachelor's degree in any field.
• Minimum 2 years' experience in customer success, SaaS implementation, HRIS, or related roles.
• Excellent communication with HR teams and corporate clients.
• Strong problem-solving and data attention when handling employee/payroll data.
• Proficient with Excel or Google Sheets.
• Ability to manage multiple clients and deadlines.
• Able to learn software products quickly.
• Able to work in Bahasa Indonesia.

Responsibilities

• Understand each client's HR, attendance, leave, payroll, and employee administration processes.
• Configure KantorKu HRIS based on client requirements.
• Assist clients with employee data preparation, migration, and validation.
• Guide clients through attendance, payroll, leave, approval workflow, and other HRIS setup.
• Troubleshoot product and operational issues raised by clients.
• Work with Product and Engineering teams when issues require technical investigation or product changes.
• Support clients after go-live and ensure they can operate the system independently.

Skills

Customer success

SaaS implementation

Software onboarding

HRIS implementation

Account management

Customer support

Bahasa Indonesia

Education

Bachelor's degree

Tools

Excel

Google Sheets

Job description

Dealls – Jobs, CV & Mentoring is seeking an Implementation & Customer Success Specialist for KantorKu HRIS. You will help clients from setup to day-to-day use, configuring HRIS to match their workflows and ensuring a smooth go-live and ongoing operation.

The role requires hands-on experience with HRIS, strong communication with HR teams, and the ability to manage multiple clients simultaneously in a fast-moving environment.