HRIS Customer Experience & Onboarding Specialist

Dealls – Jobs, CV & Mentoring; Jakarta Pusat; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Dealls’ HRIS product KantorKu requires a client-focused Support Specialist who can assist during setup and usage, online and on-site, ensuring smooth operation and satisfaction.

You will build knowledge bases, guide data migration, be the primary contact for inquiries, and relay feedback to Product & Tech teams for continuous improvement.

Fresh grads with passion for customer experience and SaaS experience welcome; willingness to travel for site visits is a plus.

Qualifications

• Fresh grads with passion for customer experience and willingness to learn.
• Experience in customer service, client success, or product implementation is a plus.
• Strong analytical and problem-solving abilities with a solutions focus.
• Excellent communication and interpersonal skills to build rapport with clients.

Responsibilities

• Support clients during the setup and onboarding of our HRIS platform, either remotely or on-site.
• Develop and maintain a robust knowledge base of product information, FAQs, and troubleshooting guides, using clear and concise language tailored for a B2B audience.
• Provide full support for product implementation, data migration (either remotely or on-site), and suggest the best solution to address clients' HR needs.
• Become the primary point of contact for day-to-day customer inquiries, addressing concerns, and ensuring a positive customer experience.
• Track document, and report client issues, bugs, feedback, and feature requests to internal Product & Tech teams.
• Stay up-to-date on product updates and features to effectively assist customers.
• Analyze customer feedback and translate it into actionable insights to enhance product development and customer experience strategies.

Skills

Customer experience

SaaS

On-site support

Communication skills

Fast learner

Problem solving

Team collaboration

Job description

Dealls’ HRIS product KantorKu requires a client-focused Support Specialist who can assist during setup and usage, online and on-site, ensuring smooth operation and satisfaction.

You will build knowledge bases, guide data migration, be the primary contact for inquiries, and relay feedback to Product & Tech teams for continuous improvement.

Fresh grads with passion for customer experience and SaaS experience welcome; willingness to travel for site visits is a plus.