Hrd & Trainning Supervisor

White Glove Hiring; Jawa Barat; On-site; IDR 240,000,000 - 420,000,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Leadership role in L&D

Professional development opportunities

Job summary

The St. Regis Jakarta is seeking an innovative Learning and Development Manager to lead design and implementation of comprehensive training programs for the Jakarta-based team.

You will identify skill gaps, create engaging learning experiences, and partner with leadership to align L&D initiatives with strategic business goals. This senior role drives training strategy across the organization, ensuring development programs support business growth and guest service excellence in a luxury

Qualifications

• Master’s degree in Human Resources, Education, or related field.
• Minimum of 6 years in Learning and Development, with at least 2 years in a management role.
• Experience designing and delivering diverse training methodologies.
• Strong project management and organizational skills.
• Excellent communication, facilitation, and presentation abilities.

Responsibilities

• Lead end-to-end instructional design and development of training strategies.
• Oversee the L&D budget and vendor relationships.
• Evaluate training effectiveness and implement improvements.
• Promote a culture of continuous learning and employee development.

Job description

Learning & Development Manager - The St. Regis Jakarta

Posted today

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Job Description

**Additional Information**
**Job Number**
**Job Category** Human Resources
**Location** Rajawal Place Jalan HR Rasuna Said Kav. B/4, Setiabudi, Jakarta Selatan 12910, Indonesia
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.
OR
- 4-year bachelor’s degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
**CORE WORK ACTIVITIES**
**Administering Employee Training Programs**
- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
**Evaluating Training Programs Effectiveness**
- Monitors enrollment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Ensures adult learning principles are incorporated into training programs.
**Developing Training Program Plans and Budgets**
- Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Establishes guidelines so employees understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
**Managing Training Budgets**
- Participates in the development of the Training budget as required.
- Manages budget in alignment with Human Resources and property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.
- Utilizes P-card if appropriate to control and monitor departmental expenditures.
**At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.**
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Our client is looking for an innovative Learning and Development Manager to lead the design and implementation of comprehensive training programs in their Tangerang office. This role is responsible for identifying skill gaps, developing engaging learning experiences, and fostering a culture of continuous learning across the organization. You will partner with leadership to align L&D initiatives with strategic business goals, ensuring employee growth and development. This is a leadership opportunity for a passionate L&D professional.

About the Role

Our client is looking for an innovative Learning and Development Manager to lead the design and implementation of comprehensive training programs in their Tangerang office. This role is responsible for identifying skill gaps, developing engaging learning experiences, and fostering a culture of continuous learning across the organization. You will partner with leadership to align L&D initiatives with strategic business goals, ensuring employee growth and development. This is a leadership opportunity for a passionate L&D professional.

Key Responsibilities

• Assess organizational training needs and develop strategic L&D plans.
• Design, develop, and deliver engaging training programs, workshops, and e-learning modules.
• Manage the L&D budget and vendor relationships.
• Evaluate the effectiveness of training programs and make recommendations for improvement.
• Promote a culture of continuous learning and employee development throughout the organization.
• Stay updated on the latest trends and best practices in learning and development.

Requirements

• Master's degree in Human Resources, Education, or a related field.
• Minimum of 6 years of experience in Learning and Development, with at least 2 years in a management role.
• Proven experience in designing and delivering various training methodologies.
• Strong project management and organizational skills.
• Excellent communication, facilitation, and presentation abilities.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health insurance and wellness programs.
• Dedicated budget for professional development and certifications.
• A significant leadership role impacting employee growth in Tangerang.
• State-of-the-art office facilities and a dynamic work culture.

This role requires the candidate to work in Jakarta, Indonesia.

Client Overview

Our client is one of Indonesia's leading integrated transportation and automotive groups with more than seven decades of industry experience. The organization operates a diversified business portfolio spanning automotive retail, after-sales services, transportation solutions, logistics, and property development, serving both individual and corporate customers across multiple regions in Indonesia.

As an authorized automotive dealership network, the company delivers comprehensive vehicle sales, maintenance services, and genuine spare parts while maintaining internationally recognized operational and service standards. Supported by a strong operational footprint and a customer-centric approach, the organization has built a reputation for service excellence, operational discipline, and sustainable business growth.

To support its long-term organizational development, the company continues to invest heavily in human capital through a dedicated Learning Center that develops technical capabilities, leadership competencies, digital transformation initiatives, and organizational culture. Operating within a structured yet progressive environment, the organization empowers its learning professionals to design impactful development programs that strengthen workforce capability and support future business expansion.

Job Role

The Learning Design & Program Development Coordinator will be responsible for leading the design, development, and implementation of strategic learning initiatives that enhance employee capability, leadership readiness, and organizational performance.

Reporting directly to the Learning Center Manager, this role oversees a team of learning instructors while managing the complete learning lifecycle, from training needs analysis and instructional design through implementation and program evaluation. The successful candidate will play a key role in developing competency-based learning programs, leadership development initiatives, digital learning projects, and organizational culture programs aligned with business priorities.

Key Responsibilities

• Lead the end-to-end instructional design