Housekeeping Coordinator: Guest Experience & Shift Lead

Mövenpick Hotels & Resorts; Kepulauan Riau; On-site; IDR 66,960,000 - 122,760,000; Full time

Job summary

Mövenpick Resort & Spa Bintan Lagoon is seeking a meticulous housekeeping administration professional to join our team. You will input room status daily, maintain administrative data, manage key control, and ensure a clean, organized work area.

responsibilities include handling guest complaints, understanding housekeeping roles, and ensuring smooth handovers between shifts while collaborating with other departments. Proactive communication and accuracy are essential.

Qualifications

• Minimum 1 year of relevant experience in a similar capacity.
• Good reading, writing and oral proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.
• Working knowledge of MS Excel, Word, & PowerPoint.

Responsibilities

• Input accurate room status into system daily and investigate discrepancies
• Maintain and update administrative data
• Maintain key control and monitor lost properties
• Maintain work area in a proper state of cleanliness
• Handle guest complaints tactfully, delegate to team members in a timely manner to conduct service recovery & report incident to Executive Housekeeper
• Be familiar with Housekeeping positions and team members’ job functions
• Maintain good relations with team members and other interfacing departments
• Ensures smooth handover of daily activities to the next shift

Skills

English proficiency

Tools

MS Excel

MS Word

PowerPoint

Job description

Mövenpick Resort & Spa Bintan Lagoon is seeking a meticulous housekeeping administration professional to join our team. You will input room status daily, maintain administrative data, manage key control, and ensure a clean, organized work area.

responsibilities include handling guest complaints, understanding housekeeping roles, and ensuring smooth handovers between shifts while collaborating with other departments. Proactive communication and accuracy are essential.