Housekeeping Coordinator

Mövenpick Hotels & Resorts; Kepulauan Riau; On-site; IDR 66,960,000 - 122,760,000; Full time

Job summary

Mövenpick Resort & Spa Bintan Lagoon is seeking a meticulous housekeeping administration professional to join our team. You will input room status daily, maintain administrative data, manage key control, and ensure a clean, organized work area.

responsibilities include handling guest complaints, understanding housekeeping roles, and ensuring smooth handovers between shifts while collaborating with other departments. Proactive communication and accuracy are essential.

Qualifications

• Minimum 1 year of relevant experience in a similar capacity.
• Good reading, writing and oral proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.
• Working knowledge of MS Excel, Word, & PowerPoint.

Responsibilities

• Input accurate room status into system daily and investigate discrepancies
• Maintain and update administrative data
• Maintain key control and monitor lost properties
• Maintain work area in a proper state of cleanliness
• Handle guest complaints tactfully, delegate to team members in a timely manner to conduct service recovery & report incident to Executive Housekeeper
• Be familiar with Housekeeping positions and team members’ job functions
• Maintain good relations with team members and other interfacing departments
• Ensures smooth handover of daily activities to the next shift

Skills

English proficiency

Tools

MS Excel

MS Word

PowerPoint

Job description

Company Description

Overlooking the scenic South China Sea, an hour away by ferry from Singapore, Mövenpick Resort & Spa Bintan Lagoon will introduce Swiss-inspired hospitality to Bintan in celebration of Mövenpick's rich culinary legacy. The resort is set to be the new beach getaway destination for all generations with standout facilities, including 408 rooms & suites, two golf course, three lagoon swimming pools, unique restaurant concepts, a two-storey beach club, spacious event spaces. Wellness will also be an integral part of the resort experience, with a vast wellness and recreation village that will feature a gym, a spa, and Kid Club.

Job Description

• Input accurate room status into system daily and investigate discrepancies
• Maintain and update administrative data
• Maintain key control and monitor lost properties
• Maintain work area in a proper state of cleanliness
• Handle guest complaints tactfully, delegate to team members in a timely member to conduct service recovery & report incident to Executive Housekeeper
• Be familiar with Housekeeping positions and team members’ job functions
• Maintain good relations with team members and other interfacing departments
• Ensures smooth handover of daily activities to the next shift

Qualifications

• Minimum 1 year of relevant experience in a similar capacity
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Working knowledge of MS Excel, Word, & PowerPoint