Hotel Operations Supervisor: Guest Experience & Property Care

OYO Indonesia; Balikpapan; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

OYO Indonesia in Balikpapan is seeking a Hotel Operations Supervisor to oversee daily hotel activities and maintain service standards. You will monitor occupancy, coordinate with departments, and drive performance to support revenue goals while ensuring guest satisfaction.

The role requires 2–3 years in hotel operations, a related degree, and strong leadership with proficiency in MS Office. Willingness to be based in Balikpapan and to work under outsourcing arrangements is essential.

Qualifications

• Diploma or Bachelor's in Hospitality/related field.
• 2–3 years in hotel operations, supervisory preferred.
• Strong knowledge of Front Office and Housekeeping.
• Proven leadership and guest handling abilities.
• Proficient in Microsoft Office applications.
• Willing to be based in Balikpapan and work under outsourcing.

Responsibilities

• Supervise daily hotel operations and property maintenance.
• Maintain service standards across all departments.
• Monitor room availability, occupancy, and performance to support revenue.
• Handle guest concerns and resolve issues promptly.
• Coordinate with departments and management to improve property performance.

Skills

Leadership

Communication

Guest handling

Problem-solving

Education

Diploma/Bachelor’s degree in Hospitality Management, Business Administration, or a related field

Tools

Microsoft Office

Job description

OYO Indonesia in Balikpapan is seeking a Hotel Operations Supervisor to oversee daily hotel activities and maintain service standards. You will monitor occupancy, coordinate with departments, and drive performance to support revenue goals while ensuring guest satisfaction.

The role requires 2–3 years in hotel operations, a related degree, and strong leadership with proficiency in MS Office. Willingness to be based in Balikpapan and to work under outsourcing arrangements is essential.