Hotel Manager

Fairmont Hotels and Resorts; Gelora; Hybrid; IDR 1.174.299.000 - 1.509.814.000; Full time

Job summary

A luxury hotel in Indonesia is looking for an experienced Hotel Manager to oversee daily operations and ensure exceptional guest experiences. The ideal candidate will possess a Bachelor's degree in Hospitality Management and a minimum of 5-10 years in luxury hotel operations, preferably with management experience in Food & Beverage. Responsibilities include monitoring service quality, managing departments, and fostering a culture of excellence. This is an opportunity to shape the guest experience in a prestigious hotel environment.

Qualifications

• Minimum 5-10 years of experience in luxury hotel operations with management experience.
• Strong knowledge of luxury service standards and guest relations.
• Experience managing multi-department operations.

Responsibilities

• Oversee all hotel departments including Front Office and Housekeeping.
• Ensure smooth day-to-day operations in line with five-star service standards.
• Monitor service quality and guest satisfaction across all touchpoints.
• Recruit, train, coach, and evaluate department heads and staff.

Skills

Leadership

Problem-solving

Interpersonal skills

Communication

Financial acumen

Luxury service standards knowledge

Operational awareness

Education

Bachelor's degree in Hospitality Management or related field

Job description

Company Description

Fairmont Jakarta is situated in Senayan Square at the South end of Jakarta's Central Business District, featuring 380 spacious guestrooms and 108 Fairmont branded Sky Suites. Additional amenities include lounges, several restaurants, and a 3,500‑square‑meter function space, including a 1,200‑square‑meter Grand Ballroom.

Job Description

Hotel Manager

We are looking for a Hotel Manager who will be responsible for overseeing the daily operations of a luxury five‑star hotel, ensuring exceptional guest experiences, operational excellence, and profitability. This role requires strong leadership, attention to detail, and a deep understanding of luxury hospitality standards.

Key Responsibilities

• Oversee all hotel departments including Front Office, Housekeeping, Food & Beverage, Spa, Maintenance, and Security.
• Ensure smooth day‑to‑day operations in line with five‑star service standards.
• Monitor service quality and guest satisfaction across all touchpoints.
• Ensure personalized, high‑quality guest service at all times.
• Handle VIP guests, special requests, and escalated guest concerns professionally.
• Maintain and enhance the hotel's luxury brand image.
• Recruit, train, coach, and evaluate department heads and staff.
• Foster a culture of professionalism, teamwork, and service excellence.
• Ensure staff compliance with grooming, behavior, and service protocols.
• Assist in budgeting, forecasting, and cost control.
• Monitor departmental expenses and optimize operational efficiency.
• Support revenue management strategies to maximize occupancy and profitability.
• Ensure compliance with health, safety, and legal regulations.
• Maintain brand standards and prepare for audits and inspections.
• Implement and monitor standard operating procedures (SOPs).
• Collaborate with Sales and Marketing teams to attract high‑end clientele.
• Support promotions, events, and partnerships aligned with the luxury market.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• Minimum 5‑10 years of experience in luxury hotel operations, with management experience in a five‑star property – preferably leading experience in the Food & Beverage area.
• Strong knowledge of luxury service standards and guest relations.
• Experience managing multi‑department operations.
• Exceptional leadership and interpersonal skills.
• Strong problem‑solving and decision‑making abilities.
• Excellent communication skills (multilingual preferred).
• Financial acumen and operational awareness.
• High attention to detail and commitment to excellence.

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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