Hospitality Training & Onboarding Coach

Suka Espresso; Provinsi Bali; On-site; IDR 60,000,000 - 120,000,000; Full time

Job summary

By/Suka COLLECTIVE, a Bali-based hospitality group operating diverse dining venues across Uluwatu, Ubud, Nusa Dua, and Canggu, is seeking a Training Coordinator to standardize staff onboarding and ongoing training across multiple venues.

You will deliver product knowledge, service standards, and operational training, ensure SOP adherence, monitor performance, and develop materials. The role includes coaching, keeping training records, and preparing reports to support continuous improvement.

Responsibilities

• Conduct training and onboarding for new employees.
• Provide product knowledge, service standards, and operational training.
• Ensure employees understand and follow company SOPs.
• Monitor employee performance and evaluate training effectiveness.
• Identify training needs and develop training materials.
• Provide coaching and feedback to improve employee skills and performance.
• Maintain training records and prepare training reports.

Job description

By/Suka COLLECTIVE, a Bali-based hospitality group operating diverse dining venues across Uluwatu, Ubud, Nusa Dua, and Canggu, is seeking a Training Coordinator to standardize staff onboarding and ongoing training across multiple venues.

You will deliver product knowledge, service standards, and operational training, ensure SOP adherence, monitor performance, and develop materials. The role includes coaching, keeping training records, and preparing reports to support continuous improvement.