Hospitality Tech Account Manager

Nomni Group; Tangerang; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

Nomni is transforming hospitality tech by providing an all-in-one platform for venues, including POS, payments, ordering, loyalty, and data insights. We’re seeking an Account Manager to drive client success across malls, restaurants, and other venues, helping partners maximize platform value and adoption.

You’ll build proactive relationships, deliver tailored performance reviews, and collaborate with Product, Support, and Marketing to resolve issues and drive growth.

Qualifications

• 1–3 years of experience in a client-facing role such as Account Management, Hospitality Tech, or B2B SaaS
• Experience working with hospitality clients (restaurants, cafés, malls, QSRs, or similar)
• Proven ability to manage client relationships, resolve concerns, and drive digital tool adoption
• Familiarity with CRM platforms, customer analytics, or marketing automation tools
• Excellent written and spoken English communication skills
• Strong analytical skills—comfortable working with data to inform strategy
• Self-starter with high initiative and the ability to manage multiple client accounts
• Collaborative team player with the flexibility to adapt quickly
• Passion for hospitality and enthusiasm for solving business problems with technology

Responsibilities

• Build strong, proactive relationships with clients to maximise usage of key platform features (campaigns, loyalty, offers, etc.)
• Identify at-risk clients early, uncover challenges, and deliver targeted solutions to retain and grow partnerships
• Provide regular performance reviews with tailored insights to drive better business outcomes
• Collaborate with internal teams (Product, Support, Marketing) to resolve issues and represent client feedback
• Guide clients through best practices to ensure they’re confident and effective in using the Nomni platform
• Monitor client account health and usage data to identify upsell opportunities and growth areas
• Support onboarding teams by ensuring a smooth post-launch experience and continued engagement
• Capture insights and feedback to help shape Nomni’s evolving customer engagement strategy

Skills

Client-facing

Hospitality tech

B2B SaaS

CRM platforms

Analytics

English fluency

Data-driven

Self-starter

Team player

Multi-account mgmt

Job description

Nomni is transforming hospitality tech by providing an all-in-one platform for venues, including POS, payments, ordering, loyalty, and data insights. We’re seeking an Account Manager to drive client success across malls, restaurants, and other venues, helping partners maximize platform value and adoption.

You’ll build proactive relationships, deliver tailored performance reviews, and collaborate with Product, Support, and Marketing to resolve issues and drive growth.