Hilton Bali Resort - Senior Event Manager

Hilton; Provinsi Bali; On-site; IDR 180,000,000 - 320,000,000; Full time

Job summary

Hilton Bali is seeking a Senior Event Manager to plan, organize and execute high-profile events at our hotel. You will coordinate with clients, vendors and internal teams to ensure seamless delivery and memorable guest experiences.

Responsibilities include drafting communications, maintaining event data, preparing client kits, and supporting sales files while using Delphi, OnQ and Salesforce to manage operations. Evening, weekend, and holiday work may be required.

Qualifications

• Diploma or degree in Hospitality, Events Management, or related field.
• 1–3 years in event planning or coordination, preferably in a hotel or hospitality environment.
• Proven ability to plan, organize, and execute events of varying scales.
• Strong focus on guest satisfaction and client relationship management.
• Excellent verbal and written communication; confident in liaising with clients, vendors, and internal teams.
• Basic understanding of budgeting and cost control for events.
• Experience coordinating with external suppliers and service providers.
• Familiarity with event promotion and basic marketing principles.
• Highly organized with the ability to manage multiple tasks and deadlines.
• Comfortable using event and hotel management systems (e.g., Delphi, OnQ, Salesforce).
• Collaborative mindset with the ability to work cross-functionally.
• Willingness to work evenings, weekends, and holidays as required by event schedules.

Responsibilities

• Support event communications: Draft client correspondences, Banquet Event Orders (BEOs), convention resumes, and internal memos, on behalf of the event services team and hotel leadership
• Maintain accurate event data: Input, update, and proofread event and guest details in the computerized function book (FDC) and order guest room rate cards
• Prepare client kits: Maintain and distribute meeting/convention orientation details for client introductory kits
• Compile meeting files: Create and organize Meetings & Conventions binders by gathering key details from sales files and ensuring all event information is accurately compiled and accessible
• Provide administrative support: Answer phones, manage email inbox, process incoming and outgoing mail, route correspondence as needed, and perform other general office duties
• Technical Proficiency: Comfortable using hotel management software (e.g., Delphi, Salesforce, OnQ, Market Planner Survey systems).

Skills

Event planning

Client relations

Vendor coordination

Communication

Organization

Education

Diploma or degree in Hospitality, Events Management

Tools

Delphi

OnQ

Salesforce

Market Planner

Job description

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You are responsible for planning, organizing, and executing events at the hotel. This role involves coordinating with clients, vendors, and internal teams to ensure all event details are managed efficiently and effectively. As a Senior Event Manager, you’re not just supporting event delivery – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

• Support event communications: Draft client correspondences, Banquet Event Orders (BEOs), convention resumes, and internal memos, on behalf of the event services team and hotel leadership
• Maintain accurate event data: Input, update, and proofread event and guest details in the computerized function book (FDC) and order guest room rate cards
• Prepare client kits: Maintain and distribute meeting/convention orientation details for client introductory kits
• Compile meeting files: Create and organize Meetings & Conventions binders by gathering key details from sales files and ensuring all event information is accurately compiled and accessible
• Provide administrative support: Answer phones, manage email inbox, process incoming and outgoing mail, route correspondence as needed, and perform other general office duties
• Technical Proficiency: Comfortable using hotel management software (e.g., Delphi, Salesforce, OnQ, Market Planner Survey systems).

Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Minimum Qualifications

• Diploma or degree in Hospitality, Events Management, or related field.
• 1–3 years in event planning or coordination, preferably in a hotel or hospitality environment.
• Proven ability to plan, organize, and execute events of varying scales.
• Strong focus on guest satisfaction and client relationship management.
• Excellent verbal and written communication; confident in liaising with clients, vendors, and internal teams.
• Basic understanding of budgeting and cost control for events.
• Experience coordinating with external suppliers and service providers.
• Familiarity with event promotion and basic marketing principles.
• Highly organized with the ability to manage multiple tasks and deadlines.
• Comfortable using event and hotel management systems (e.g., Delphi, OnQ, Salesforce).
• Collaborative mindset with the ability to work cross-functionally.
• Willingness to work evenings, weekends, and holidays as required by event schedules.