Head store

Mandalika Perfume; Bogor; On-site; IDR 133,920,000 - 223,200,000; Full time

Job summary

Mandalika Perfumery in Bogor is seeking a Head Store to lead daily store operations, supervise retail staff, manage schedules, and maintain a visually appealing shop that reflects the brand.

You will drive sales, monitor inventory, coordinate stock replenishment, coach team members, handle escalated service issues, and align all activities with Mandalika’s standards and local marketing initiatives.

Qualifications

• Ability to interact effectively with customers, team members, and management.
• Excellent customer service to ensure a high-quality shopping experience.
• Proven retail sales experience with target achievement.
• Strong organization skills for schedules and stock presentation.
• Experience in training and mentoring staff to improve performance.
• Prior leadership or supervisory experience in retail.
• Basic proficiency with point-of-sale systems.
• Familiarity with inventory management tools.
• Willingness to work weekends/holidays as required.
• Interest in fragrances, beauty, or lifestyle products.

Responsibilities

• Oversee daily store operations and ensure brand standards.
• Supervise retail staff and manage scheduling.
• Drive store sales and meet targets.
• Monitor inventory levels and coordinate stock replenishment.
• Maintain store presentation and visual appeal.
• Coach and train team members for superior service.
• Handle escalated customer concerns and service issues.
• Support local marketing initiatives and report performance.

Skills

Strong communication

Customer service

Retail sales experience

Organization skills

Training and mentoring

Leadership experience

POS systems

Inventory tools

Flexible hours

Product interest

Job description

Company Description Mandalika Perfumery is a pioneering fragrance brand in Indonesia, known for offering the country’s first guaranteed perfume, reflecting a strong commitment to quality and customer satisfaction. The company focuses on creating scents that build emotional connections, evoke memories, and enhance everyday life. Each fragrance is designed with sophistication and elegance, appealing to customers who value both style and substance. Mandalika Perfumery also emphasizes exceptional service, aiming to provide a memorable and transformative experience for every visitor.

Role Description The Head Store role at Mandalika Perfume is a full-time, on-site position based in Bogor. This role oversees daily store operations, including supervising retail staff, managing schedules, and ensuring the store is well-organized, clean, and visually appealing. The Head Store is responsible for driving sales, monitoring inventory levels, coordinating stock replenishment, and maintaining accurate records. The role includes coaching and training team members to deliver exceptional customer service, handling escalated customer concerns, and ensuring that all store activities align with Mandalika’s standards and brand values. The Head Store also supports local marketing initiatives and provides regular performance reports to management.

Qualifications

• Strong Communication skills to interact effectively with customers, team members, and management.
• Excellent Customer Service abilities to ensure a high-quality, personalized shopping experience.
• Proven Retail Sales experience, with the ability to meet targets and promote products confidently.
• Solid Organization Skills to manage schedules, inventory, and store presentation efficiently.
• Experience in Training and mentoring staff to improve performance and service standards.
• Prior leadership or supervisory experience in retail or a related customer-facing environment.
• Basic proficiency with point-of-sale systems and inventory management tools.
• Ability to work flexible hours, including weekends and holidays, as required by store operations.
• Interest in fragrances, beauty, or lifestyle products, with a willingness to learn product details.