Head Of Padel Club Operations

Helios Padel Club; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 600,000,000 - 1,000,000,000; Full time

Job summary

Helios Padel Club is seeking a Director of Food & Beverage to lead its F&B/culinary operations at the Surabaya location, including restaurants, bars, room service and banquets where applicable. You will drive strategic plans, ensure brand service standards, and focus on revenue growth and financial performance.

The role requires strong leadership, budget management, and a solid background in F&B operations, with a track record of achieving customer satisfaction and business results.

Qualifications

• High school diploma or GED required with 6 years in F&B, culinary, events, or related area or a 2-year degree with 4 years in F&B, culinary, events, or related area.
• Strong customer service principles and ability to assess and meet customer needs.
• Knowledge of financial resources management and budget adherence.
• Understanding of strategic planning, resource allocation, and leadership in F&B operations.
• Familiarity with market dynamics and enterprise-level objectives to drive profitability.

Responsibilities

• Lead and develop the F&B/Culinary team and set service goals.
• Manage budgets, monitor sales, and ensure revenue targets are met.
• Oversee planning of CAPEX and renovations in line with brand strategy.
• Develop strategies to improve the department's financial performance.
• Ensure adherence to cash and liquor policies and maintain margins.
• Drive guest satisfaction and operational excellence across Restaurants, Bar, Room Service, and Banquets.

Skills

Customer service

Financial management

Administration & management

Business acumen

Resource management

Education

High school diploma or GED

2-year degree in related field

Job description

Director of Food & Beverage

**Additional Information**
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** Jalan Embong Malang 25-31, Surabaya East 60261, Indonesia
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Functions as the strategic business leader of the property's food and beverage/culinary operation, including Restaurants/Bars, Room Service and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage/culinary operation meets the brand's target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property employees and provides a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 6 years experience in the food and beverage, culinary, event management, or related professional area.
OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional area.
**Skills and Knowledge**
- **Customer and Personal Service** - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- **Management of Financial Resources** - Determining how money will be spent to get the work done, and accounting for these expenditures.
- **Administration and Management -** Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- **Applied Business Knowledge** - Understanding market dynamics, enterprise level objectives and important aspects of the company's business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results.
- **Management of Material Resources** - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
**CORE WORK ACTIVITIES**
**Developing and Maintaining Food and Beverage/Culinary Goals**
- Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors.
- Reviews financial reports and statements to determine how Food and Beverage is performing against budget.
- Makes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy.
- Works with food and beverage leadership team to determine areas of concern and develops strategies to improve the department's financial performance.
- Establishes challenging, realistic and obtainable goals to guide operation and performance.
- Strives to improve service performance.
**Developing and Maintaining Budgets**
- Develops and manages Food and Beverage budget.
- Monitors the department's actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed.
- Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees.
- Focuses on maintaining profit margins without compromising guest or employee satisfaction.
**Leading Food and Beverage/Culinary Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
- Serves as a role model to demonstrate appropriate behaviors.
- Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.
- Identifies opportunities to increase profits and create value by challenging