Head of Electronic Banking

Bank Shinhan Indonesia; Jakarta Pusat; In loco; IDR 1.500.000.000 - 3.500.000.000; Tempo pieno

Descrizione del lavoro

Bank Shinhan Indonesia is seeking a Head of E-Banking to lead electronic channel strategies for mobile and internet banking, and to drive digital product innovations while ensuring BI and OJK compliance.

The role oversees end-to-end product development for digital channels, integrates with core banking systems, and manages cross-functional teams across product, IT, marketing, and support to optimize user experience and security.

Competenze

• Bachelor’s degree in Computer Science, Information Technology, Business, Finance (S1/Master’s preferred).
• 10–15+ years in digital banking, fintech, product management, or digital transformation.
• 5+ years in senior managerial or leadership role handling electronic/digital banking channels.
• Deep understanding of Indonesia's banking framework, OJK guidelines, and BI payment systems policies.
• Familiarity with API banking, core banking integration, UX/UI metrics, and cyber risk management.
• Fluent in English and Bahasa Indonesia

Mansioni

• Lead electronic channel strategies (Mobile Banking, Internet Banking, ATM, SMS Banking), and roadmap.
• Oversee end-to-end digital product development, features enhancement, and UX improvements.
• Ensure compliance with Bank Indonesia (BI) and OJK regulations regarding cybersecurity and data privacy.
• Manage relationships with local switching networks, fintechs, and merchant partners.
• Monitor system uptime, transaction settlements, and fraud mitigation across digital platforms.
• Direct cross-functional teams in product, IT engineering, marketing, and customer support.

Conoscenze

Digital banking leadership

Fintech product management

Digital transformation strategy

English proficiency

Formazione

Bachelor’s degree (S1) in Computer Science/IT/Business/Finance

Strumenti

API banking

Core banking integration

UX/UI metrics

Cyber risk management

Descrizione del lavoro

Responsibilities

A Head of E-Banking (or Digital Banking) in Shinhan Bank responsible to leads electronic channel strategies, manages mobile/internet banking platforms, drives digital product innovation, and ensures compliance with Bank Indonesia (BI) and OJK regulations.

• Build and execute the roadmap for electronic channels (Mobile Banking, Internet Banking, ATM, SMS Banking, and Virtual Accounts).
• Oversee end-to-end digital product development, features enhancement, and user experience optimizations.
• Maintain alignment with Bank Indonesia (BI) and Otoritas Jasa Keuangan (OJK) regulations regarding cybersecurity, data privacy, and digital transactions.
• Manage relationships with local switching networks, fintechs, and merchant partners.
• Monitor system uptime, transaction settlements, and fraud mitigation strategies across digital platforms.
• Direct cross-functional teams in product, IT engineering, marketing, and customer support.

Requirements

• Bachelor’s degree (S1/Master’s preferred) in Computer Science, Information Technology, Business, Finance
• Having 10 to 15+ years of total experience in digital banking, fintech, product management, or digital transformation.
• Minimum 5 years in a senior managerial or leadership role handling electronic/digital banking channels.
• Deep understanding of Indonesia's banking framework, OJK guidelines, and BI payment systems policies.
• Familiarity with API banking, core banking integration, UX/UI metrics, and cyber risk management.
• Fluent in English and Bahasa Indonesia