Head of Customer Experience & Supply Chain

Diageo; Jakarta Pusat; On-site; IDR 1,200,000,000 - 2,400,000,000; Full time

Benefits offered by this job

Flexible hours

Rewards package

Inclusive culture

Job summary

Diageo in Jakarta seeks a Customer Service Head to lead market supply chain and procurement functions. You will drive customer collaboration, improve OTIF, and lead the in-market team to deliver top-line and bottom-line objectives.

The role requires deep industry experience and a track record of working in multinational FMCG environments. The position emphasizes strategic partnership with customers, strong analytical capabilities, and change leadership to elevate in-market performance.

Qualifications

• Over 12 years in end-to-end supply chain roles with progression to senior leadership.

Responsibilities

• Lead and align market Supply Chain & Procurement to deliver OTIF and cost targets.
• Drive customer collaboration to develop joint business plans and value creation.

Skills

Leadership

Customer engagement

Stakeholder management

Data-driven

Analytical skills

Education

BSc in Industrial Engineering, Operations Research, Supply Chain, Data Science/Statistics/Applied Mathematics, Economics

MBA or MSc in Supply Chain Management or similar

Tools

Power BI

Advanced planning tools

Job description

Diageo in Jakarta seeks a Customer Service Head to lead market supply chain and procurement functions. You will drive customer collaboration, improve OTIF, and lead the in-market team to deliver top-line and bottom-line objectives.

The role requires deep industry experience and a track record of working in multinational FMCG environments. The position emphasizes strategic partnership with customers, strong analytical capabilities, and change leadership to elevate in-market performance.