Guest Service Pro: Food & Beverage Experience

Imecon Teknindo; Serang; On-site; IDR 90,000,000 - 140,000,000; Full time

Job summary

Marriott International's Fairfield by Marriott brand is seeking a Guest Service Expert to ensure top-tier service and a memorable guest experience in a full-time on-site role in Tangerang, Indonesia. You will supervise opening/closing duties, maintain cleanliness, and support guest needs with professionalism and a strong safety focus.

Applicants should have a high school diploma or GED and at least 1 year related work experience.

Qualifications

• Education: High school diploma or GED equivalent.

Responsibilities

• Ensure staff is working together as a team to ensure optimum service and that guest needs are met.
• Complete opening and closing duties as necessary, including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
• Monitor dining rooms for seating availability, service, safety, and well-being of guests.
• Complete work orders for maintenance repairs and submit to appropriate department or contact directly for urgent repairs.
• Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident.
• Communicate information to manager/supervisor by documenting pertinent information in appropriate department.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.
• Read and visually verify information in a variety of formats (e.g., small print).
• Visually inspect tools, equipment, or machines (e.g., to identify defects).
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces.
• Move up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform other reasonable job duties as requested by Supervisors.

Education

High school diploma or GED equivalent

Job description

Marriott International's Fairfield by Marriott brand is seeking a Guest Service Expert to ensure top-tier service and a memorable guest experience in a full-time on-site role in Tangerang, Indonesia. You will supervise opening/closing duties, maintain cleanliness, and support guest needs with professionalism and a strong safety focus.

Applicants should have a high school diploma or GED and at least 1 year related work experience.