Guest Experience & Cleaning Specialist

Pt Sukma Karya Tama; Serang; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

Fairfield by Marriott in Tangerang, Indonesia, is seeking a Guest Service Agent to support smooth guest check-in/check-out, assist guests during their stay, and help with luggage handling. The role emphasizes maintaining safety, confidentiality, and professional appearance while delivering warm hospitality.

Primary responsibilities include handling guest requests, providing local area information, and supporting daily operations to ensure a memorable guest experience.

Qualifications

• High school diploma or GED equivalent.
• No related work experience required.
• No supervisory experience required.
• Licence or certification: None

Responsibilities

• Assist with check-in and check-out and guest requests.
• Guide guests through their stay and provide local information.
• Assist guests with loading/unloading luggage and transporting to the bell area.
• Complete operational reports as needed.
• Maintain professional appearance and confidentiality.

Education

High school diploma or GED equivalent

Job description

Fairfield by Marriott in Tangerang, Indonesia, is seeking a Guest Service Agent to support smooth guest check-in/check-out, assist guests during their stay, and help with luggage handling. The role emphasizes maintaining safety, confidentiality, and professional appearance while delivering warm hospitality.

Primary responsibilities include handling guest requests, providing local area information, and supporting daily operations to ensure a memorable guest experience.