Guest Experience Lead — Concierge & Front Office

Hyatt Regency; Ratatotok; On-site; IDR 973,279,000 - 1,327,199,000; Full time

Job summary

Hyatt Regency Guam is seeking a Front Office Manager to assist in running the guest services department in line with Hyatt's corporate strategies and brand standards, ensuring guest and employee satisfaction.

You will support the Front Office Manager in planning, organizing and directing Concierge operations and administration, providing guidance to staff to deliver outstanding service and maintain Hyatt's service standards.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience as Guest Service Manager.
• Good problem solving, organizing and interpersonal skills are a must.

Responsibilities

• To assist the Front Office Manager in managing the guest service department, ensuring maximum guest satisfaction, through planning, organizing and directing and providing guidance to the Concierge operations and administration.

Skills

Problem solving

Organizing

Interpersonal skills

Education

Degree/diploma in Hospitality or Tourism management

Job description

Hyatt Regency Guam is seeking a Front Office Manager to assist in running the guest services department in line with Hyatt's corporate strategies and brand standards, ensuring guest and employee satisfaction.

You will support the Front Office Manager in planning, organizing and directing Concierge operations and administration, providing guidance to staff to deliver outstanding service and maintain Hyatt's service standards.