Guest Experience Host — Front Office & Rooms Flex

Hyatt Regency; Ratatotok; On-site; IDR 530,879,000 - 796,319,000; Full time

Job summary

Hyatt Regency Guam is seeking a Front Office professional to provide courteous, professional, efficient and flexible service in line with the hotel’s policies. You will be able to rotate within the Rooms division or other departments as assigned to support guest satisfaction.

Responsibilities include delivering personalized service, reporting guest concerns to supervisors when immediate solutions aren’t available, and maintaining awareness of hotel services and promotions to upsell where

Qualifications

• Welcomes guests and ensures an exceptional staying experience; ample customer interaction and service.
• Minimum 2 years work experience in hotel operations.
• Good customer service, communications and interpersonal skills are essential.

Responsibilities

• Provide courteous, professional, efficient and flexible service in line with hotel policies.
• Rotate among Rooms division and other departments as assigned.
• Ensure guests receive personalized service and report issues for follow-up with supervisors when immediate solutions are not found.

Skills

Customer service

Communication skills

Interpersonal skills

Education

Hospitality/Tourism management degree or diploma

Job description

Hyatt Regency Guam is seeking a Front Office professional to provide courteous, professional, efficient and flexible service in line with the hotel’s policies. You will be able to rotate within the Rooms division or other departments as assigned to support guest satisfaction.

Responsibilities include delivering personalized service, reporting guest concerns to supervisors when immediate solutions aren’t available, and maintaining awareness of hotel services and promotions to upsell where