Guest Experience Concierge – Onsite & Tour Sales

Travel + Leisure Co.; Provinsi Bali; On-site; IDR 55,800,000 - 78,120,000; Full time

Job summary

Travel + Leisure Co. operates globally in vacation ownership and travel memberships.

The position involves generating and delivering sales appointments for onsite teams or via livestream, plus performing day-to-day front desk duties for members and guests, including registrations, information provision, and bookings. Key responsibilities include scheduling tours, meeting KPIs, qualifying prospects, upselling rooms and tours, and maintaining knowledge of facilities and offerings.

Qualifications

• Excellent verbal and written communication skills.
• Exceptional customer service orientation.
• Computer literate; PMS experience is an advantage.
• Knowledge of sales techniques.
• Ability to build rapport quickly.
• Strong problem-solving and persuasion skills.
• Positive, enthusiastic, and results-driven.
• Strong active listening skills.
• Able to work independently and as part of a team.
• Professional and responsible attitude.
• Ability to work effectively with employees and guests at all levels.

Responsibilities

• Schedule onsite resident guests for Member Updates or Club presentations during their stay.
• Meet monthly tour budgets and KPIs set by the company.
• Assist in the tour generation process and ensure prospects meet qualification requirements.
• Complete duties relevant to the assigned shift.
• Welcome guests, conduct courtesy calls, provide tourist information, and assist with restaurant/tour bookings.
• Assist members with room requests, troubleshooting, and deliveries.
• Handle front desk operations including check-in/check-out, reservations, cash handling, communication systems, tour bookings, and guest enquiries.
• Maintain knowledge of resort facilities, room availability, membership guidelines, and local attractions.
• Increase room sales, incidental revenue, tour upselling, and promotions.
• Manage website availability for non-member bookings.

Skills

Communication

Customer service

Sales techniques

Rapport building

Problem solving

Persuasion

Active listening

Teamwork

Independence

Professionalism

Tools

PMS software

Job description

Travel + Leisure Co. operates globally in vacation ownership and travel memberships.

The position involves generating and delivering sales appointments for onsite teams or via livestream, plus performing day-to-day front desk duties for members and guests, including registrations, information provision, and bookings. Key responsibilities include scheduling tours, meeting KPIs, qualifying prospects, upselling rooms and tours, and maintaining knowledge of facilities and offerings.