Guest Experience Assistant Manager

Four Seasons

Provinsi Bali

On-site

IDR 40,000,000 - 70,000,000

Full time

5 days ago

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Benefits offered by this job

Competitive salary

Training & development

Employee discount

Dry cleaning

Employee meals

Permanent employment

Job summary

Four Seasons Bali at Jimbaran Bay is seeking a Guest Experience Assistant Manager - Balinese Cultural Activities to curate immersive cultural experiences and engage guests with Balinese heritage. You will coordinate programs, storytelling, and collaborations with artisans and cultural experts, ensuring luxury standards.

The role requires hospitality experience, strong communication, and a passion for Balinese culture.

Qualifications

Bachelor's degree or equivalent relevant experience is required.
Strong knowledge of Balinese culture, traditions, ceremonies, and customs.
Previous experience in hospitality, guest relations, tourism, or cultural programming is preferred.
Excellent communication, interpersonal, and presentation skills.
Proficiency in English; additional foreign language skills are an advantage.
Strong guest engagement abilities.
Passion for sharing Balinese culture with international guests.
Ability to work a flexible schedule, including weekends and public holidays.

Responsibilities

Plan, organize, and facilitate Balinese cultural programs and experiences for resort guests.
Welcome guests and deliver engaging cultural interpretation and storytelling.
Collaborate with local communities, artisans, performers, and cultural experts to create authentic experiences.
Ensure all activities are delivered in accordance with Four Seasons luxury service standards.
Gather guest feedback and continuously enhance cultural programs and experiences.
Promote cultural activities through guest engagement and resort communications.
Maintain activity schedules, reservations, and related operational records.
Ensure all cultural experiences are authentic, respectful, sustainable, and culturally appropriate.

Skills

Communication skills

Interpersonal skills

Presentation skills

Balinese culture knowledge

Guest engagement

English proficiency

Foreign language skills

Education

Bachelor's degree in Tourism, Hospitality, Cultural Studies, or related field

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, and discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort Bali at Jimbaran Bay is proud to provide our guests with the highest standards of luxury and personalized service. At Four Seasons we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Four Seasons Resort Bali at Jimbaran Bay is located on the southern tip of the island of Bali on the northeast slopes of the Bukit peninsula. Luxuriously appointed private villas are built into a gently terraced hillside named Bukit Permai, which means "beautiful hill".

About The Role

We are seeking a passionate and culturally knowledgeable Guest Experience Assistant Manager - Balinese Cultural Activities to curate, coordinate, and deliver immersive experiences that celebrate the richness of Balinese heritage. This role plays a key part in creating meaningful guest connections through authentic cultural activities, engaging storytelling, and memorable heritage experiences.

What You Will Do

Plan, organize, and facilitate Balinese cultural programs and experiences for resort guests.
Welcome guests and deliver engaging cultural interpretation and storytelling.
Collaborate with local communities, artisans, performers, and cultural experts to create authentic experiences.
Ensure all activities are delivered in accordance with Four Seasons luxury service standards.
Gather guest feedback and continuously enhance cultural programs and experiences.
Promote cultural activities through guest engagement and resort communications.
Maintain activity schedules, reservations, and related operational records.
Ensure all cultural experiences are authentic, respectful, sustainable, and culturally appropriate.

What You Bring

Bachelor's degree in Tourism, Hospitality, Cultural Studies, or a related field, or equivalent relevant experience.
Strong knowledge of Balinese culture, traditions, ceremonies, and customs.
Previous experience in hospitality, guest relations, tourism, or cultural programming is preferred.
Excellent communication, interpersonal, and presentation skills.
Proficiency in English; additional foreign language skills are an advantage.
Strong guest engagement abilities.
Passion for sharing Balinese culture with international guests.
Ability to work a flexible schedule, including weekends and public holidays.

What We Offer