Guest Care & Experience Specialist

Bobobox; Kota Bandung; Presencial; IDR 70.000.000 - 90.000.000; Jornada completa

Descripción de la vacante

Bobobox seeks a Customer Care Associate to deliver excellent service via chat channels and manage guest reviews across multiple platforms. You will resolve issues per standards, escalate when needed, and help identify opportunities to improve guest satisfaction.

The role supports operational tasks and reporting, with flexible weekend coverage as required. Ideal candidates have a Bachelor’s degree in a related field and at least 1 year in a customer-facing role, preferably within hospitality.

Formación

• Bachelor’s degree in Hospitality, Tourism, Business, Communication, or related field.
• Minimum 1 year in a customer support or customer-facing role.
• Hospitality industry background preferred.
• Excellent communication and problem-solving skills; ability to handle multiple guest concerns.

Responsabilidades

• Handle guest inquiries and requests through chat channels with timely, professional responses.
• Manage guest reviews across Google, OTAs, TripAdvisor, and other platforms.
• Resolve issues per service standards and escalate complex cases with clear follow-up info.
• Identify recurring concerns and collaborate with teams to improve service and operations.

Conocimientos

Communication

Problem-solving

Prioritization

Review platforms familiarity

Educación

Bachelor’s degree

Descripción del empleo

Bobobox seeks a Customer Care Associate to deliver excellent service via chat channels and manage guest reviews across multiple platforms. You will resolve issues per standards, escalate when needed, and help identify opportunities to improve guest satisfaction.

The role supports operational tasks and reporting, with flexible weekend coverage as required. Ideal candidates have a Bachelor’s degree in a related field and at least 1 year in a customer-facing role, preferably within hospitality.