Growth & Operations General Manager

Pt. Graha Multi Bintang (Olympic Group); Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 1,000,000,000 - 2,500,000,000; Full time

Job summary

JW Marriott Hotel Surabaya is seeking a Property Leadership executive to serve as the primary strategic business leader of the property, responsible for guest and employee satisfaction, HR, financial performance, and driving revenue and ROI for Marriott International and ownership.

You will ensure the service strategy is implemented, guide the leadership team, and optimize sales engines to grow market share and profitability.

Responsibilities

• Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership.

Job description

Job Description

**Additional Information**
**Job Number**
**Job Category** Property Leadership
**Location** Jalan Embong Malang 85-89, Surabaya Jawa 60261, Indonesia
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**HOTEL DESCRIPTION**
Set in the heart of business and shopping district of Surabaya, JW Marriott Hotel Surabaya offer a total of 410 rooms with exquisite European decor, outdoor pool and a fitness centre. Within the hotel are 7 Food & Beverage outlets including 4 signature restaurants with various taste from Japanese, Chinese, and French. The hotel has 15 events rooms with a total of 35,176 sq ft event space.
JW Marriott Hotel Surabaya is a 5-minute walk from Tunjungan Plaza shopping mall and a 45-minute drive from Juanda International Airport.
**JOB SUMMARY**
Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership. Verifies implementation of service strategy and initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution, and guides their individual professional development. The position verifies that sales engines are leveraged and initiates