GRO Restaurant

PT. Bumi Sagara Bojana; Jakarta Utara; Presencial; IDR 89.280.000 - 133.920.000; Jornada completa

Descripción de la vacante

DOEUN – Korean Fine Dining & Grill in Jakarta seeks a Guest Relations Officer to manage guest relations, reservations, and seating flow for a personalized, elegant dining experience.

3–4 years in fine dining GRO, exceptional communication, highly organized, discreet, and fluent in Indonesian and English are required. The role supports brand integrity and revenue goals.

Formación

• Minimum 3–4 years of GRO/Receptionist experience in fine dining or premium hospitality.
• Excellent communication with a confident and polished appearance.
• Highly organized, detail-oriented, and able to perform under pressure with composure.
• Fluent in Bahasa Indonesia and English proficiency.
• High level of professionalism, discretion, and brand loyalty.

Responsabilidades

• Manage all reservation channels and daily seating plans.
• Coordinate with Restaurant Manager, Captains, and Kitchen on capacity and guest flow.
• Welcome and farewell guests with professionalism and warmth.
• Promote restaurant offerings and experiences to guests.
• Act as liaison between guests, service floor, kitchen, and management.
• Brief service teams on VIP guests and special reservations.

Conocimientos

Communication skills

Professional appearance

Organized

Discretion

Brand loyalty

Bilingual (Indonesian/English)

Descripción del empleo

Guest Relations Officer (GRO) / Reception

DOEUN – Korean Fine Dining & Grill

Position Purpose

The Guest Relations Officer (GRO) at DOEUN is fully responsible for managing guest relations, reservation systems, and seating flow to ensure a personalized, elegant, and consistently high-standard dining experience. This role also supports the restaurant’s revenue objectives through refined, experience-driven sales practices aligned with DOEUN’s brand values.

Key Responsibilities

Manage all reservation channels (telephone, WhatsApp, online platforms) accurately and strategically prepare and execute daily seating plans with consideration for:

• Service rhythm
• Guest profiles and preferences
• Handle waitlists, schedule changes, cancellations, and no-shows professionally
• Coordinate closely with the Restaurant Manager, Captains, and Kitchen team regarding daily capacity and guest flow

2. Guest Experience & Relationship Management

Welcome and farewell guests with professionalism, warmth, and elegance in accordance with DOEUN standards

Build long-term relationships with guests, including regular and VIP clientele

Record and utilize guest data (preferences, allergies, celebrations, dining habits)

Proactively and discreetly handle guest inquiries, special requests, and potential concerns

Introduce and promote restaurant offerings in a natural and refined manner, including but not limited to:

• Private Rooms
• Weekly Promotions
• Daily Specials
• Chef’s Menu and seasonal offerings

Guide guests toward experiences best suited to their occasion and intent, rather than price alone

Contribute to revenue optimization without compromising guest comfort or brand integrity

4. Front-of-House Operational Coordination

Act as the primary liaison between guests, service floor, kitchen, and management

Brief service teams on VIP guests, special reservations, and key guest notes

Ensure the reception area remains composed, orderly, and reflective of DOEUN’s fine dining image

Support management in implementing operational standards and reservation policies

Candidate Qualifications & Profile

• Minimum 3–4 years of experience as a GRO / Receptionist in fine dining or premium hospitality
• Excellent communication skills with a confident and polished appearance
• Highly organized, detail-oriented, and able to perform under pressure with composure
• Strong understanding of high-standard service and experience-based sales
• Fluent in Bahasa Indonesia and English proficiency.
• High level of professionalism, discretion, and brand loyalty
• Present and conduct yourself in a pleasantly confident manner.

Key Performance Indicators (KPIs)

• Accuracy and efficiency of reservation management
• Guest satisfaction and repeat visitation
• Smooth seating flow and minimal guest complaints
• Contribution to private room utilization and promotional programs
• Consistency in professionalism and service standards