Grab Rental Productivity & Compliance Associate

Operations, Marketing, Communications & Public Policy; Tangerang; On-site; IDR 133,920,000 - 189,720,000; Full time

Job summary

Grab Rentals Indonesia is seeking a Productivity & Compliance Associate to design training programs that boost driver productivity and performance, and to engage with driver-partners to ensure compliance. This role reports to the Business Growth leadership and is based onsite at Cinangka Pool in Jabodetabek.

You will prepare weekly productivity reports for management, conduct coaching sessions, and run retention campaigns using telecalls and WhatsApp communications.

Qualifications

• Experience designing and delivering training programs.
• Ability to present productivity reports to management.
• Experience engaging with driver-partners to improve performance.

Responsibilities

• Design and deliver training programs focused on optimizing driver productivity and performance.
• Prepare weekly productivity reports, performance reviews, and progress tracking to management.
• Conduct coaching sessions for drivers and manage offboarding interviews.
• Execute retention campaigns via telecalls and WhatsApp communications.
• Host community meetups and programs like 'Kelas Jawara' to share best practices.
• Develop driver engagement programs to increase fleet retention.

Skills

Driver productivity

Coaching & counseling

Stakeholder engagement

Training design

Tools

WhatsApp

Job description

Grab Rental Productivity & Compliance Associate

Operations, Marketing, Communications & Public Policy View all jobs

We are Grab Rentals Indonesia. We supply fleet vehicles and lead partner productivity for Grab by empowering unbanked partners to work as driver-partners. Within the Productivity & Community team, we identify opportunities to maintain and boost driver productivity. We manage approximately 5,500 active driver-partners across standard vehicles (SR) and electric vehicles (SR EV) in Jabodetabek.

Get to Know the Role

You will report to Business Growth Manager and ensure deliverables are met. You will engage with drivers on a daily basis coaching and counseling how to improve productivity Dax

You will collaborate with the Trust, Safety and productivity team to direct drivers to comply with applicable regulations and remain on standby. Impact this role decreasing Pax Complain .

You will be based onsite in our Cinangka Pool

The Critical Tasks You Will Perform

• Design and deliver training programs focused on optimizing driver productivity and performance.
• Prepare and present weekly productivity reports, performance reviews, and progress tracking to management.
• Conduct offline exit interviews and performance counseling sessions for offboarding drivers.
• Execute retention and reminder campaigns via telecalls, WhatsApp blasts, and targeted app communications.
• Host online and offline community meetups and joint programs like "Kelas Jawara" to share performance best practices.
• Conceptualize and implement driver engagement programs designed to increase overall fleet retention.