Global IT Infrastructure & End-User Support Specialist

Kuehne+Nagel; Jakarta Pusat; On-site; IDR 89,280,000 - 167,400,000; Full time

Job summary

Kuehne+Nagel in Jakarta seeks an IT Support Specialist to manage, develop, and sustain our technology infrastructure that powers global operations. You will provide hands-on onsite and remote support, troubleshoot issues, and ensure systems run reliably to enable daily logistics activities.

You will collaborate across teams, help secure environments, document configurations, and contribute to projects such as infrastructure upgrades and disaster recovery testing, while maintaining high service

Qualifications

• 2+ years of professional IT support, infrastructure, or system administration.
• Strong troubleshooting skills across hardware, software, end-user devices, and peripherals.
• Good knowledge of Windows OS and mobile platforms; Linux/MacOS is a plus.
• Experience supporting IT infrastructure—servers, storage, LAN/WAN/Wi-Fi, backups.
• Understanding of IT security practices—patching, antivirus, access controls, compliance.
• Power Automate/Power Apps familiarity is a plus.

Responsibilities

• Provide day-to-day onsite and remote IT support for desktops, laptops, mobile devices, printers, and other peripherals.
• Troubleshoot hardware, software, OS, applications, and connectivity issues.
• Install, configure, maintain, and provision operating systems, applications, and end-user hardware.
• Manage endpoint devices through RMM/MDM/EMM platforms.
• Support core IT infrastructure, including servers, storage, networks, and backup systems.
• Monitor infrastructure performance and propose improvements for reliability.
• Support IT security and compliance through patch management, antivirus, access controls, and IT policies.
• Maintain accurate IT documentation, including incident records, asset information, configurations, and SOPs.
• Assist with user onboarding and offboarding, including device provisioning and decommissioning.
• Contribute to IT projects such as upgrades, rollouts, and process improvements.
• Support disaster recovery planning and testing to strengthen business continuity.

Skills

Troubleshooting

Windows OS

English communication

Remote IT support

IT security practices

Networking basics

Tools

Power Automate

Power Apps

Job description

Kuehne+Nagel in Jakarta seeks an IT Support Specialist to manage, develop, and sustain our technology infrastructure that powers global operations. You will provide hands-on onsite and remote support, troubleshoot issues, and ensure systems run reliably to enable daily logistics activities.

You will collaborate across teams, help secure environments, document configurations, and contribute to projects such as infrastructure upgrades and disaster recovery testing, while maintaining high service