Global Community Engagement Intern - Paid Internship

Pensieve; Jakarta Pusat; On-site; IDR 6,696,000 - 13,392,000; Full time

Benefits offered by this job

Paid Internship

International Exposure

Job summary

Pensieve in Jakarta is offering a Community Engagement Intern position. You will support day-to-day engagement of the online user community, assist with user communications across digital channels, and gain hands-on exposure to community engagement, basic user support, partner coordination, and platform operations.

This internship is well suited to someone who is communicative, tech-savvy, eager to learn, and comfortable working with both local users and international partners.

Qualifications

• Final-year student or fresh graduate in relevant fields.
• Strong English and Bahasa Indonesia communication skills.
• Familiarity with social media, CRM, ticketing, survey or analytics tools is a plus.
• Organized, proactive, adaptable, and able to manage multiple priorities.
• Able to work with both local and international teams.

Responsibilities

• Support day-to-day engagement of the online user community.
• Respond to user enquiries, feedback, and basic complaints across social media, website, email, and other digital channels.
• Assist with onboarding, engagement, and participation activities.
• Escalate complex issues to the relevant team when needed.
• Coordinate with international partners on user-related matters.
• Prepare FAQs, user guides, announcements, and community materials.
• Assist with basic platform testing and user-flow checks when required.
• Maintain records of user enquiries, feedback, and issue resolutions.
• Support regular community and operational reporting.
• Assist with other community, research, and digital platform activities.

Skills

English

Bahasa Indonesia

Education

Final-year student / fresh graduate in Communications, Marketing, Business, Digital Media, Information Systems

Tools

CRM systems

Ticketing tools

Survey/Analytics tools

Job description

Pensieve in Jakarta is offering a Community Engagement Intern position. You will support day-to-day engagement of the online user community, assist with user communications across digital channels, and gain hands-on exposure to community engagement, basic user support, partner coordination, and platform operations.

This internship is well suited to someone who is communicative, tech-savvy, eager to learn, and comfortable working with both local users and international partners.