Germany Speaker Customer Expert - International Clients

Teleperformance; Jakarta Selatan; On-site; IDR 55,800,000 - 100,440,000; Full time

Job summary

Teleperformance Indonesia is hiring for a Germany Speaker Customer Expert - International Clients in South Jakarta. This on-site role serves international customers via phone, email and live chat, delivering timely, accurate support and building positive relationships.

Fresh graduates welcome; experienced candidates also invited. Fluency in German and English, strong communication, multitasking, and teamwork are essential. Join our leading contact-center in a dynamic, multilingual environment.

Qualifications

• Must have completed Senior High School; Bachelor's degree is advantageous.
• Excellent German and English communication skills.
• Customer-focused, adaptable, able to work with diverse personalities.
• Strong interpersonal skills and fast learning ability.
• Able to multitask, prioritise, and manage time effectively.
• Familiarity with Microsoft Office and Salesforce a plus.

Responsibilities

• Respond to inquiries via phone, email, and live chat.
• Understand concerns and provide excellent service to ensure satisfaction.
• Build lasting relationships through professional communication.
• Deliver accurate information using tools and resources.
• Resolve issues and follow up until completion.
• Record interactions and maintain accurate documentation.
• Follow procedures and internal policies; collaborate with teammates.

Skills

German language

English language

Customer service mindset

Multitasking

Time management

Interpersonal skills

Team collaboration

Salesforce

Education

Senior High School diploma

Bachelor's degree preferred

Tools

Microsoft Office

Salesforce

Job description

Germany Speaker Customer Expert - International Clients

Join our customer service team at RDTX Square, South Jakarta, and help customers receive timely, accurate, and professional support. You will respond to customer inquiries across phone calls, emails, and live chats, resolve concerns effectively, and build positive, lasting relationships through excellent communication. This on-site role is open to fresh graduates and experienced candidates, with immediate joining available.

Key responsibilities

Respond to customer inquiries through phone calls, emails, and live chats.

Understand customer concerns and provide excellent service to ensure customer satisfaction.

Build positive and lasting customer relationships through professional communication.

Deliver accurate information using appropriate tools and resources.

Resolve customer issues by offering effective solutions and following up until completion.

Record customer interactions and maintain accurate account documentation.

Follow company procedures, communication standards, and internal policies.

Collaborate with team members to manage customer needs and deliver consistent service.

What we're looking for

Minimum Senior High School graduate; a Bachelor's degree is an advantage.

Good communication skills in both German and English.

Customer-focused, adaptable, and able to work with different situations and personalities.

Fast learner with a positive attitude and strong interpersonal skills.

Able to multitask, prioritise work, and manage time effectively.

Familiarity with Microsoft Office and CRM platforms such as Salesforce is a plus.

Comfortable working collaboratively in a team.

Willing to work on-site at RDTX Square, South Jakarta.

Available to join immediately.

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.

We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.