General Manager Hospitality

Pengiklan Anonim; Kebayoran Baru; On-site; IDR 900,000,000 - 1,500,000,000; Full time

Job summary

Pengiklan Anonim in Indonesia seeks a seasoned Chief Operating Officer to lead, plan, and optimize operations across all concepts and locations. The role encompasses strategic planning, budget control, and driving sales and profitability across multisite restaurant brands.

You will ensure SOP-aligned service quality, oversee large teams, and coordinate marketing, operations, and HR to support rapid growth. Based in Jakarta/Bali with placements as needed.

Qualifications

• Minimum Bachelor’s degree; preferably in F&B, Hospitality, Management, Business or Economics.
• 10+ years in F&B or restaurant industry, with multisite management experience.
• Strong communication; English proficiency preferred.
• Ability to manage large teams across multiple locations.
• Customer- and sales-oriented mindset.
• Willing to be placed in Jakarta, Bali and other locations.

Responsibilities

• Develop, propose, manage, and execute the Company’s business plans across all restaurant units.
• Plan and control company policies for optimal implementation across units.
• Plan, propose, and manage budgets to achieve sales, profitability, cost efficiency, and inventory targets.
• Plan, implement, coordinate, monitor, and analyze commercial and operational activities including marketing.
• Develop and ensure product quality and customer service standards per SOPs.
• Plan and manage human resources to ensure peak performance.
• Ensure all units comply with hygiene, food safety, labor laws and relevant standards.

Skills

Strong communication

English proficiency

Multisite leadership

Customer-focused mindset

Education

Bachelor's degree

Job description

Develop, propose, manage, and execute the Company’s business plans in line with the vision and mission of the company and/or each restaurant.

Plan and control company policies to ensure optimal implementation across all restaurant business units.

Plan, propose, and manage company budgets to achieve targets such as sales, profitability, cost efficiency, purchasing, and optimal inventory levels.

Plan, implement, coordinate, monitor, and analyze all commercial and operational activities, including marketing and promotional programs for each restaurant.

Develop and ensure product quality and customer service standards in accordance with established SOPs.

Plan and manage human resources to ensure employees perform at their best.

Ensure all restaurant units operate in compliance with applicable regulations, including hygiene, food safety, labor laws, and other relevant standards.

Qualifications

Minimum Bachelor’s degree in any discipline; preferably in F&B, Hospitality, Management, Business, or Economics.

At least 10 years of experience in the F&B or restaurant industry, preferably with experience managing multiple restaurants with different concepts and locations.

Strong communication skills; proficiency in English is preferred.

Ability to manage large teams across multiple locations.

Customer- and sales-oriented mindset.

Willing to be placed according to the company’s operational needs, both in Jakarta, Bali, and other locations.