GDS Sales Support

ATI Business Group; Jakarta Pusat; On-site; IDR 175,070,028 - 262,605,042; Full time

Job summary

Medium is seeking a proactive and detail-oriented Sales Support & Implementation Coordinator to enhance customer onboarding and implementation experiences. This role oversees communication between customers, Sales Teams, and Implementation Specialists, ensuring smooth project transitions.

The ideal candidate will have strong organizational skills, thrive in fast-paced settings, and possess excellent communication capabilities. A minimum of 1 year in the Travel Agency industry with GDS systems familiarity is essential.

Qualifications

• Minimum 1 year of previous experience in the Travel Agency industry and familiarity with GDS systems.
• Experience in Sales Support and/or Implementation roles is considered a plus!

Responsibilities

• Act as the primary liaison between customers, Sales Representatives, and Implementation Specialists.
• Support the handoff process from sales closing to implementation onboarding.
• Ensure all customer requirements, expectations, and project details are accurately communicated to implementation teams.
• Maintain regular communication with customers regarding onboarding progress, timelines, and next steps.
• Coordinate kickoff meetings and follow-up sessions with internal and external stakeholders.

Skills

Excellent communication skills in English

Strong analytical and numerical skills

Job description

We are seeking a proactive and detail-oriented Sales Support & Implementation Coordinator to play a key role in ensuring a seamless customer onboarding and implementation experience.

In this position, you will act as the primary liaison between customers, the Sales Team, and Implementation Specialists to support the successful transition from sales to project execution. You will be responsible for coordinating communication, managing documentation, tracking customer requirements, and supporting implementation activities to ensure projects are delivered efficiently and professionally.

The ideal candidate possesses strong organizational and communication skills, thrives in a fast-paced environment, and is committed to delivering an excellent customer experience throughout the implementation journey.

Key Responsibilities

• Act as the primary liaison between customers, Sales Representatives, and Implementation Specialists.
• Support the handoff process from sales closing to implementation onboarding.
• Ensure all customer requirements, expectations, and project details are accurately communicated to implementation teams.
• Maintain regular communication with customers regarding onboarding progress, timelines, and next steps.
• Coordinate kickoff meetings and follow-up sessions with internal and external stakeholders.

Is this you?

• Excellent communication skills in English (minimum C1 level)
• Strong analytical and numerical skills (logic score above 85)
• Minimum 1 year of previous experience in the Travel Agency industry and familiarity with GDS systems
• Experience in Sales Support and/or Implementation roles is considered a plus!

Be Part of the ATI Journey

At ATI Business Group, our mission is to support our clients’ growth by providing cost-effective technology and talented, scalable resources on demand. Since our founding in 2002, ATI has focused exclusively on serving the travel and hospitality industries worldwide. With over 900+ employees, we are proud to deliver exceptional services that drive success for our global clients.