Front Office Staff

Siloam Hospitals Group; Cilandak Timur; On-site; IDR 55,800,000 - 78,120,000; Full time

Job summary

Siloam Hospitals Group in Jakarta Selatan is seeking a front desk associate to manage visitor inquiries and maintain a welcoming environment. Ideal candidates will have a diploma in a relevant field and excellent interpersonal skills to ensure patient satisfaction.

The role includes supporting and training staff, managing customer service requests, and ensuring the front desk's efficiency.

Qualifications

• Minimum Highschool Graduate/Diploma (D3) from Healthcare Administration, Business Administration, or related major.
• Excellent interpersonal skills to handle patient interactions with professionalism.
• Familiarity with front office management software and MS Office Suite.

Responsibilities

• Handle visitor inquiries and connect them with the relevant hospital personnel.
• Maintain a tidy front desk with necessary stationery and materials.
• Train and supervise receptionists, security guards, and call center agents.
• Ensure accurate and timely customer service.
• Address specific customer complaints and requests.

Skills

Interpersonal skills

Customer service

Front office management software

EHR systems

Microsoft Office Suite

Education

Highschool Graduate/Diploma (D3) in Healthcare Administration or Business Administration

Job description

Responsibilities

• Handle any questions visitors have and put them in first contact with relevant people within the hospital.
• Ensure the front desk is tidy and has all necessary stationery and materials (e.g., pens, forms and informative leaflets).
• Train, supervise and support staff, including receptionists, security guards and call center agents.
• Ensure timely and accurate customer service.
• Handle specific customer complaints and requests.

Qualifications

• Minimum Highschool Graduate/Diploma (D3) Degree from Healthcare Administration, Business Administration, or any related major.
• Excellent interpersonal skills with the ability to provide exceptional customer service and handle patient interactions with professionalism and empathy.
• Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word).
• Ability to handle a fast‑paced environment and adapt to changing circumstances or unexpected challenges.