Front Office Service Associate: Flexible Hours

Shangri-La Group; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

Shangri-La Hotel, Surabaya is seeking a Service Associate Front Office (Receptionist) to manage daily front desk operations, guest profiles, and experience. English proficiency and hospitality background are highly valued, with shift flexibility required. MS Word, Excel, and Opera System knowledge are preferred to support smooth service and upsell opportunities.

The role emphasizes guest satisfaction, accurate details, and adherence to hotel policies, within a local compensation package.

Qualifications

• High proficiency in English, written and spoken.
• Experience in hospitality is preferred.
• University or Diploma in Hotel Management is desirable.
• Able to perform shift work and flexible hours.

Responsibilities

• Take responsibility of the front office to ensure smooth and efficient operation at all times
• Ensure Guest Profile & preference are all follow up
• Ensure Guest Experience are memorable
• Ensure all details are covered & accurate
• Upsell rooms to meet guests' needs when appropriate
• Ensure all company policy & procedure are followed

Skills

English proficiency

Interpersonal skills

Communication skills

Shift flexibility

Education

Hotel Management diploma

Tools

Opera System

MS Word

Excel

Job description

Shangri-La Hotel, Surabaya is seeking a Service Associate Front Office (Receptionist) to manage daily front desk operations, guest profiles, and experience. English proficiency and hospitality background are highly valued, with shift flexibility required. MS Word, Excel, and Opera System knowledge are preferred to support smooth service and upsell opportunities.

The role emphasizes guest satisfaction, accurate details, and adherence to hotel policies, within a local compensation package.