Front Office & Guest Experience Leader

FINNS Global; Provinsi Bali; On-site; IDR 167,400,000 - 245,520,000; Full time

Job summary

FINNS Beach Club is seeking a hands-on leader to take over the leadership of key guest-facing functions: Front Office, Guest Experience Managers (GEMs), and Valet. This role is about setting standards, controlling the guest journey end-to-end, and keeping teams aligned during high-volume service.

You’ll lead with presence on the floor, build strong systems, and protect the FINNS brand at every touchpoint. You’ll drive teamwork, coach staff, and ensure seamless guest experiences from arrival to

Responsibilities

• Lead Front Office, GEMs, and Valet to set standards and manage guest journey end-to-end.
• Maintain brand standards across guest touchpoints and ensure floor presence.

Job description

FINNS Beach Club is seeking a hands-on leader to take over the leadership of key guest-facing functions: Front Office, Guest Experience Managers (GEMs), and Valet. This role is about setting standards, controlling the guest journey end-to-end, and keeping teams aligned during high-volume service.

You’ll lead with presence on the floor, build strong systems, and protect the FINNS brand at every touchpoint. You’ll drive teamwork, coach staff, and ensure seamless guest experiences from arrival to