Front Desk Agent Daily Worker

Accorhotel; Jakarta Selatan; On-site; IDR 29,520,000 - 47,970,000; Full time

Job summary

Mercure Jakarta Gatot Subroto, part of AccorHotels, is seeking a friendly Front Desk Agent on a daily worker basis. You will welcome guests, assist with check-in/check-out, and handle inquiries while delivering high-quality service in a fast-paced hotel setting.

The role requires good communication, a positive attitude, and the ability to work collaboratively with other hotel departments to ensure a seamless guest experience.

Qualifications

• Minimum high school diploma; relevant hospitality experience preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced hotel environment.
• Daily worker, including shifts, weekends, and public holidays.

Responsibilities

• Greet guests warmly and check them in/out efficiently.
• Assist guests with inquiries, requests, and concerns.
• Provide information on hotel facilities and local attractions.
• Manage reservations, room assignments, and payment procedures.
• Answer calls and respond to guest messages promptly.
• Coordinate with housekeeping and other departments to meet guest needs.

Skills

Front desk

Guest relations

Customer service

English (spoken)

Education

High school diploma or equivalent

Tools

PMS / Front desk system

Reservation software

Job description

Mercure Jakarta Gatot Subroto

Novelty among the top-notch properties of south Jakarta. Conveniently located in the golden triangle area of business, Gatot Subroto. Accessible via Jl. Gatot Subroto and Jl. Kapten Tendean, with direct access to Jakarta inner ring road highway, 10 minutes to Whoosh Halim Station, close to diplomatic establishments and only 35 minutes drive from Soekarno Hatta International Airport. Providing 403 modern and superbly designed rooms, overlooking the glamorous urban scenery, ensuring comfort and serenity.

Beyond its prime location, city views, and modern facilities, the hotel is committed to sustainability through its partnership with Green Key. It supports eco-friendly practices in water, energy, waste, cleaning, and sustainability education.

We are looking for a friendly, professional, and service-oriented Front Desk Agent (Daily Worker) to support our Front Office team. The Front Desk Agent will be responsible for providing excellent guest service, assisting with daily front desk operations, and ensuring a smooth and pleasant experience for all guests throughout their stay. The ideal candidate should have good communication skills, a positive attitude, and the ability to work efficiently in a fast-paced hotel environment.

Key Responsibilities:

• Welcome and greet guests in a warm, friendly, and professional manner.

• Assist guests with check-in and check-out procedures.

• Handle guest inquiries, requests, and concerns promptly and professionally.

• Provide accurate information about hotel facilities, services, and local attractions.

• Assist with reservations, room assignments, booking modifications, and payment procedures.

• Answer telephone calls and respond to guest messages and requests.

• Coordinate with Housekeeping and other departments to fulfill guest needs.

• Maintain accurate guest records and update information in the hotel system.

• Handle guest complaints and coordinate with the relevant departments to resolve issues.

• Assist VIP and special-request guests when required.

• Ensure the Front Desk area is clean, organized, and presentable.

• Follow hotel policies, procedures, and service standards at all times.

• Support the Front Office team with daily operational tasks as assigned.

• Perform other duties and responsibilities assigned by the Front Office Supervisor or Manager.

• Previous experience in Front Office, Reception, or Guest Relations is preferred.

• Minimum high school diploma or equivalent.

• Good communication and interpersonal skills.

• Friendly, professional, and customer-service oriented.

• Able to work independently and as part of a team.

• Able to work under pressure in a fast-paced environment.

• Willing to work on a daily worker basis, including shifts, weekends, and public holidays.

• Good command of English is preferred; additional language skills are an advantage.

Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.