Freight Executive

Alliance 21 Group Pte. Ltd.; Jakarta Utara; Hybrid; IDR 89,280,000 - 133,920,000; Full time

Job summary

Alliance 21 Group Pte. Ltd. in Jakarta is seeking a motivated Freight Executive to join the freight forwarding team in a hybrid role.

You will manage customer relationships, prepare quotations, secure business opportunities, and ensure excellent service for import and export shipments. The role requires at least 2 years in logistics or related fields and strong communication and negotiation skills. Salary ranges from IDR 8,000,000 to IDR 12,000,000 per month, with work location at PIK, North

Qualifications

• Diploma or Bachelor’s degree in logistics, supply chain, or related field.
• Minimum 2 years of relevant experience in freight forwarding, logistics, shipping, indoor sales, customer service, or account management.
• Knowledge of air freight, sea freight, import/export procedures, and shipping documentation.
• Strong communication, negotiation, and interpersonal skills.
• Ability to work independently and manage multiple tasks in a fast-paced environment.

Responsibilities

• Build and maintain relationships with existing and prospective customers.
• Respond to enquiries and provide freight and logistics solutions.
• Prepare and follow up on quotations, service proposals, and pricing requests.
• Identify opportunities to grow revenue through new business, cross-selling, and upselling.
• Work closely with operations to ensure customer requirements are met.
• Act as main contact for shipment enquiries and service requests.
• Coordinate with operations, carriers, agents, and overseas partners to ensure smooth shipment execution.
• Provide customers with timely shipment updates and resolve service issues promptly.

Skills

Communication skills

Negotiation

Interpersonal skills

Problem solving

Multitasking

Customer service

Education

Diploma or Bachelor’s Degree in Logistics / Supply Chain / Business Administration

Job description

Please submit your resume in English only.
Work location: PIK, North Jakarta
Salary: IDR 8,000,000.00 – IDR 12,000,000.00
About the Role

We are looking for a motivated and customer-focused Freight Executive to join our freight forwarding team in Jakarta. This hybrid role is ideal for a logistics professional who enjoys both sales and customer service, and has experience supporting customers throughout the freight shipment process.

The successful candidate will be responsible for managing customer relationships, preparing quotations, securing business opportunities, and ensuring excellent service delivery for import and export shipments.

Key Responsibilities

Build and maintain strong relationships with existing and prospective customers.

Respond to enquiries and provide suitable freight and logistics solutions.

Prepare and follow up on quotations, service proposals, and pricing requests.

Identify opportunities to grow revenue through new business, cross-selling, and upselling activities.

Work closely with operational teams to ensure customer requirements are met.

Customer Service Functions

Act as the main point of contact for customers regarding shipment enquiries and service requests.

Coordinate with operations, carriers, agents, and overseas partners to ensure smooth shipment execution.

Provide customers with timely updates on shipment status and resolve service-related issues promptly.

Handle freight documentation and ensure accuracy of shipment records.

Maintain high levels of customer satisfaction through professional and proactive communication.

Support customer retention through excellent service and relationship management.

Be ready to support after work hour shifts when required.

Requirements

Diploma or Bachelor's Degree in Logistics, Supply Chain, Business Administration, or a related field.

Minimum 2 years of relevant experience in freight forwarding, logistics, shipping, indoor sales, customer service, or account management.

Good knowledge of air freight, sea freight, import/export procedures, and shipping documentation.

Strong communication, negotiation, and interpersonal skills.

Customer-oriented with strong problem-solving abilities.

Able to work independently and manage multiple tasks in a fast-paced environment.