Freelance Delivery Operations Coordinator

Dash Electric; Jakarta Selatan; On-site; IDR 96,000,000 - 144,000,000; Full time

Job summary

Dash Electric is seeking a delivery operations professional to manage end-to-end order assignment, dispatching, and POD. The role involves coordinating manpower, shift planning, and KPI monitoring to ensure on-time deliveries and high efficiency.

You will handle escalations, CAPA actions, and ensure SOP adherence while collaborating with couriers, internal teams, customers, and vendors. Fresh graduates are welcome to apply, with a fast-paced, proactive work style encouraged.

Qualifications

• Diploma or bachelor’s degree in a related field.
• 1–2 years in operations/logistics preferred; fresh grads welcome.
• Experience in last-mile delivery is a plus.
• Strong coordination and communication skills.
• Ability to work with operational data and metrics in Excel/Sheets.

Responsibilities

• Manage end-to-end delivery operations including order assignment, dispatching, trip monitoring, and POD.
• Coordinate manpower and courier/rider requirements including shift planning and attendance.
• Monitor fleet availability, maintenance, fuel/EV charging, and vehicle allocation.
• Track KPIs such as SLA, on-time delivery, productivity, and cancellations.
• Handle operations issues, customer complaints, escalations, and CAPA actions.
• Ensure processes follow SOPs and pursue continuous improvement.
• Coordinate with internal teams, couriers/riders, customers, and vendors.
• Prepare and maintain operational reports to support performance decisions.

Skills

Coordination

Communication

Problem-solving

Fast-paced environment

Education

Diploma (D3) or Bachelor’s degree (S1) in Business/Logistics/Engineering/Operations

Tools

Microsoft Excel

Google Sheets

Job description

Dash Electric is seeking a delivery operations professional to manage end-to-end order assignment, dispatching, and POD. The role involves coordinating manpower, shift planning, and KPI monitoring to ensure on-time deliveries and high efficiency.

You will handle escalations, CAPA actions, and ensure SOP adherence while collaborating with couriers, internal teams, customers, and vendors. Fresh graduates are welcome to apply, with a fast-paced, proactive work style encouraged.